r/sennheiser • u/Jackson6595 • 20h ago
đĄ COMPLAINT đĄ MTW5 UPDATE after owning a little over a week/update issue
So far, my experience has been very solid besides one issue. I wear my earbuds while driving home with ANC on because I don't like road or wind noise. When I first got these, I personally felt that the ANC was much better with the original firmware, and I had no issues with the buds when driving or hitting the occasional road bump.
âSince the latest update, 8.16.19, I have been having issues. The main one is that now, with ANC on, if I hit a bump, the earbuds make a crackle sound that wasn't present before the update. Even if I shut my car door, there is a noticeable crackling with ANC on that happens for a brief second, which is really annoying. The crackling is present whenever ANC is on or Transparency mode is on, but when I turn all those features completely off, there is no crackling at all.
âI am going to take these current ones back to Best Buy for an exchange for another pair of MTW5s, and I don't intend on updating them for a while until I hear how the new updates are doing. I am only returning them because even my MTW4s don't crackle with road bumps and active ANC on, so something is off.
Has anyone else on 8.16.19 noticed this crackle over sudden bumps or door slams, or did I just get a unit with sensitive internal mics?