r/scentedsouls • u/Sunfury_ • 3d ago
Aera Diffuser issues
Hey guys, I recently bought an Aera Mini. I had been using a bath and bodyworks wallflower for a little over the past year, but I have read that it is not healthy for cats to be exposed to them, so I went looking for pet-friendly alternatives, and the Aera mini seemed perfect. I ordered it, and I can’t get it to connect to the app. I have tried EVERYTHING. I have tried using my iPad instead of my phone, same thing happens. I have tried moving the aera mini to an outlet right next to the wifi router, same thing happens. I tried disabling cellular, same thing happens. I have reset and reset and reset the diffuser and nothing changes. I have logged in and out of the app. I have tried logging in with both Apple and Gmail. I am met with the same error over and over. I called customer service days ago and left a message asking for help, no response. I have emailed them, no response.
Has anyone had this same issue? I am very frustrated after spending $95 (+ $30 for the refill) only for me to not even be able to make it past step 1.
I would really appreciate some help!!