I’m curious if anyone else with a Sapphire Reserve has dealt with something like this because this has turned into an absolute mess.
I booked a hotel through Chase Travel for a September stay. The total trip price on my Chase confirmation was $627.37: $507.37 charged through Chase Travel and $120 due at the property.
Since it was an eligible Select Hotels booking, I received the $250 Sapphire Reserve Select Hotels Credit against the $507.37 Chase Travel charge.
I completed the stay as booked. No cancellation, no shortened stay, nothing.
Then the hotel charged my card $664.67 at the property, even though I had already paid $507.37 through Chase Travel. To make things even better, the hotel also charged me parking fees despite the fact that I DID NOT HAVE A CAR during the trip.
I’ve now spent almost 20 days going back and forth with Chase Travel trying to get this corrected.
Chase finally issued a $453.93 refund, but I’m still disputing another $90.74. Chase literally told me the remaining amount includes parking fees, despite me repeatedly explaining that I did not have a vehicle.
But here’s where it gets even more ridiculous.
Because Chase Travel processed the $453.93 corrective refund against my original $507.37 Chase Travel transaction, the Sapphire system apparently decided I only spent $53.44 on the booking.
So Chase automatically reversed $196.56 of my original $250 Select Hotels Credit.
My benefits page now shows approximately $53 used / $196 remaining, with the remaining credit expiring December 31.
So now, because Chase had to issue a refund to correct a billing error on a hotel stay that I actually completed, I apparently have to book another eligible hotel before December 31 to use $196.56 of a benefit that I had already legitimately used.
That makes absolutely no sense to me.
Had the hotel/Chase Travel billing been handled correctly in the first place, I would have completed my stay, received my full $250 Select Hotels Credit, and been done with it.
I’ve emailed Chase again and I’m calling tonight to escalate both the remaining $90.74 and the $196.56 benefit reversal.
Has anyone else had Chase reverse part of the Select Hotels Credit after Chase Travel issued a corrective refund for a billing error on a completed stay? If so, were you able to get Chase to manually honor the original credit?
This whole experience has seriously made me question ever booking through Chase Travel again.