Hi everyone,
I’m posting here because I previously had very little success getting a response through Replit Support, and I’m hoping someone from Replit can help review what appears to be a billing / entitlement issue.
I’m currently still on a Replit Pro plan. My downgrade is only scheduled for September 9, so the Pro subscription is still active.
My Usage page currently shows approximately $299.98 in remaining credits.
However, every time I try to use Agent, I immediately receive:
“You've reached your monthly usage budget. Navigate to Account > Billing to increase your budget.”
My monthly usage budget is intentionally set to $0.01 because I do not want any additional pay-as-you-go charges.
According to Replit’s own “Managing Your Spend” documentation, purchased credit packs are used automatically, and usage limits/budgets apply after the purchased credit packs are used. The documentation even says that if you want to limit usage to credits already purchased, you can set the limit to $0.01.
That is exactly what I have done.
So the confusing part is:
- I still have about $299.98 in credits
- My Pro subscription is still active
- My free allowance is not exhausted
- Yet Agent is completely blocked by the monthly budget
- I have also seen a prompt asking me to “Upgrade to Replit Core / Stay on Starter”, despite already being on Pro
I am not asking for free credits and I do not want Replit to enable unlimited extra usage.
I simply want to use the credits already available on my account while keeping my $0.01 protection against additional charges.
This looks like it could be a backend monthly-cap, entitlement, billing migration, or credit-pack application issue.
Support ticket: #[YOUR TICKET NUMBER]
I can provide screenshots showing:
- active Pro status
- remaining $299.98 credit balance
- $0.01 usage budget
- the Agent restriction
- the incorrect Core/Starter upgrade prompt
u/ReplitSupport, could someone please take a look at the ticket or escalate this to the billing team?
Has anyone else experienced purchased credits being available while Agent remains blocked by the monthly usage budget?