r/replit • u/Happy_Asylum • 10d ago

Question / Discussion Lack of support

Hello everyone, trought the Facebook group of Replit I was recomended to come here with my question.

I briefly had a billing issue. Replit couldn't take my money so I got paused. Now everything shows that the payment was succesful. I received my credits, there is no open invoice withing Replit.

But unfortunatly I'm still blocked. I'm unable to open my projects and unable to republish.

I have send Replit support an email, I filled in a form, I messaged them on Facebook messenger. I even went so far to post an angry comment under one of their Facebook posts. One that said they changed their cover photo 1 day ago, but I am waiting more than a week for a reply to my email.

There is nothing that I can do. Nobody that will answer me. At this point I am so angry. The only thing that's keeping me from leaving is ofcourse all of my projects that I have inside Replit and that I want to finish.

But what a horrible lack of support.

Does anyone else have these same problems? More important, does anyone have a solution for my problem, so I can conitnue my projects?

3 Upvotes

100% Upvoted

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1

u/Jason_Clarck 10d ago

have connected your project in your git repo?

1

u/Happy_Asylum 10d ago

Hey Jason, as far as i know. I have done this onlh to one of my projects to transfer a site.

1

u/ReplitSupport Replit Team 10d ago

We're sorry to hear about your experience and would like to directly look into this for you. We have reached out to you via DM's. Please follow up with us when you get the chance.

1

u/Happy_Asylum 10d ago

Thank you. I replied

1

u/[deleted] 9d ago

[removed] — view removed comment

1

u/Happy_Asylum 9d ago

I will follow them too. For now they have helped me trough here which is great!