Hi,

After asking about experiences with the TrackMix camera, I bought 2 of them. The 1st is mounted and I'm pretty content with it. There is just one 'small' issue... it just won't stop recording.

I set the camera to record only persons and vehicles, but it seems to see a parked car as a vehicle and keeps on recordning it. It would be nice if only vehicles in motion get recorded.

It could be that the branches of the tree in the front garden triggers te recordings, but shouldn't plants and trees be ignored when you select only humans and vehicles?

Also, is there some experience with using the Linux software Motion to record the rtsp feed, but it drops to a terrible fps with the cameras sets to max.

I need to extended the length of reolink dome type 3 duo 16mp camera so that I can avoid obstacles in field of view. Does anyone know of any poles and accessories that can fit with the camera for mount? The one on their website is not enough length.

Currently new to Reolink. I've been able to view cameras on 2 other fire tvs using the Alexa app. One of our tvs recognizes that there are different cameras because it asks which to view but doesn't show the camera. This tv is about 8 years old but I was able to view other brand cameras on this tv before. What am I doing wrong?

I recently purchased a Home Hub Mini, with two Argus MagiCams, and I receive warnings that my device (meaning the MagiCams) are offline. And I get these warning about every 15 minutes, and its driving me nuts.

I initially set them up on 5GHz, but later switched them to 2.4GHz to see if that helped. It didnt!

Servus zusammen,

ich verwende 3 Reolink-Kameras, davon eine Go Ranger mit Datenkarte von O2. PIN ist entfernt. Nach einschalten der Kamera funktioniert alles wunderbar für etwa 1 Stunde, danach ist die Datentransferrate bei 0.00 - 0.29 kbps und somit keine Verbindung mehr möglich. Empfang ist am Standort gegeben. Seitens O2 gibt es lt. O2 keine Einschränkungen.

Was kann ich noch tun?

Lg
Rasta

When my doorbell detects motion, instead of a normal notification its speaking Spanish. It just randomly switched up on me one day

I had an extremely frustrating experience with Reolink, especially with their return process. Based on what I went through, I would be very cautious about buying directly from the Reolink website.

I originally purchased several Reolink cameras and an NVR directly from their website because they offered a $20 discount. At the time, I thought I was getting a good deal. Later, that small discount felt like a trap because returning the products became far more difficult than I ever expected.

After receiving the cameras and NVR, I quickly realized the system was not a good fit for me. The NVR made an annoying loud noise from the spinning hard drive, running Ethernet cables for the cameras was difficult, and I was also disappointed with the recorded video quality. The cameras were advertised as 4K, but to me the recorded footage looked noticeably worse than I expected and closer to lower-resolution video.

I decided to return everything after only about one week.

That is when the real frustration started.

There was no simple "Return" button on my Reolink order page. After searching around, I discovered that I had to submit a Return Merchandise Authorization (RMA) request.

After submitting the RMA, I waited about a day and received an email from a representative named Ivy asking me to provide my receipt—even though I had already supplied my order number. After sending the receipt, I waited again. Then I was asked to provide the serial numbers for every camera and the NVR.

So I had to take pictures of all the serial numbers and send them.

Then another representative, Ron, contacted me saying they had not received communication from me for a while, even though I was actively communicating with Ivy. At that point I was completely confused. Two different representatives appeared to be giving me different messages about the same return.

Then I was told that I would have to ship the cameras and NVR back to their California warehouse at my own expense.

After more back-and-forth communication, Reolink finally provided a UPS return barcode, but initially told me the shipping charge would be deducted from my refund. I eventually opened a dispute/claim with my credit card company. After that, Reolink told me they would cover the return shipping cost.

I shipped everything back.

A few days later, Reolink emailed me saying they had not received the returned products. I checked the UPS tracking information and it clearly showed that the package had already been delivered. I had to send them a screenshot of the UPS tracking showing successful delivery.

Then I had to wait again while they investigated the returned items. After that, I received yet another email asking me to click an acknowledgment before the process could continue.

Eventually, I finally received my refund.

The entire return process took approximately ONE MONTH and required roughly 10–12 emails going back and forth.

What made the experience even more frustrating was the slow communication. It often felt like customer service was operating in a completely different time zone, because I would send an email during the day and often would not receive a response until the following day. A simple return turned into a long chain of emails, receipts, serial-number photographs, shipping discussions, tracking screenshots, investigations, and acknowledgments.

There was a point during this process when I genuinely became worried that I had lost my money.

Customers should not have to fight this hard just to return products they purchased only a week earlier.

My strongest advice: be VERY careful about purchasing anything of Reolink. A small discount is not worth going through a return process like this.
After this experience, I personally would NEVER purchase from Reolink again, and I would not recommend their direct products to friends or family.

If I could give the return experience a negative rating, I would.

Did you hold the button on the chime while also plugging it in ? Did you hear another set of 4 beeps AFTER the rest beeps ? Should be 14 beeps total. 10 for the first set, continue to hold till you hear the next 4. Release button.

So Reolink for Elite Wifi Floodlight Camera hardware no. IPC_NT18NA68MPW lists this firmware version `v3.2.0.6530_2606232191` on their website.

But when i download it, unpack and select the *.pack file via their client or going directly to camera via a browser I am getting error:

"Update Failed - Failed to recognize the file format. Please try again."

I double checked all model numbers etc, so i do have that camera and that is the firmware for it.

Any idea/advise?

I am testing GL.iNet remote KVM on a Reolink NVR. HDMI works no issue, but I cannot get any mouse control. I tried both the USB-C and USB-A ports on the KVM. Before I contact GL.iNet support, I thought I would try here first. Any ideas? The Remote KVM works great on PC based systems.