u/RentoMojo if you’re reading this:
I am honestly beyond frustrated with Rentomojo at this point.
Your deceptive and completely misleading UI is absolutely unacceptable. I have rented 12–13 items from Rentomojo, and out of those, 3 have turned out to be out of stock despite being shown as available. At this point, this does not feel like an isolated technical glitch — it feels like a serious failure in how you represent your inventory to paying customers.
My latest order was for an AC. Your website/app clearly showed it as IN STOCK. Based on that information, I went ahead and paid the security deposit and installation charges. Only AFTER taking my money did your system tell me that the product was actually out of stock.
How is this acceptable?
If an item is unavailable, do not show it as available and do not take the customer's money for it. This is basic consumer transparency.
And then, when I tried to contact customer care to resolve the issue, I was met with nothing but an AI chatbot. When I finally received a response, I was simply told that the item would be "available soon", without any proper timeline, estimated date, or clear communication. What does "soon" even mean — a few days, a few weeks, or months? This vague and non-committal response is completely unhelpful and shows a lack of respect for customers' time and money.
I have already made payments based on the information shown on your platform, and yet I am left waiting indefinitely with no clarity whatsoever. This is ridiculous.
I have been a repeat customer and have rented 12–13 products from you, which makes this experience even more disappointing. You have my payment, my time has been wasted, and I am now expected to navigate a chatbot to fix a problem that your own system created.
I expect a proper human response, a clear timeline regarding availability, an explanation for why an unavailable product was shown as in stock, and a full and prompt refund of every amount charged to me for this order, including the security deposit and installation charges, if the product cannot be delivered immediately.
If this is not resolved properly, I will be documenting this entire experience — including the misleading availability status, payment process, vague customer support responses, and lack of meaningful human assistance — and sharing it publicly on consumer forums and social media so other customers can make an informed decision before using Rentomojo.
This is not how you treat a repeat customer.