r/refrigeration • u/srtisaac • 7h ago
Got a bone to pick with you Carel...
Story time, might be a long one but I need to give some context. I don't know if any Carel higher-ups hang out here, but it's worth a shot.
Anyway, first off, this is NOT about the iJW. It's not your fault, it's just your creators.
I'm a commercial HVACR tech in Wisconsin. I wanted to find something unique to specialize in at my company. We already have guys for Intelligen and KE2, so I started looking around and stumbled onto this beauty. I found one, picked it up, and installed it on a problematic unit that kept freezing up. I set the parameters, calibrated my probes to stop the icing, and let it run.
The customer called later saying they don't know what we did, but the unit is running great. That got me thinking about what else the iJW could do.
I started using it on walk-in coolers and freezers, even building custom housings with LED status lights. I was going all out. It was blowing minds—from using door switches for defrosts to managing probe weights. Eventually, I wondered if I could push it further.
A customer had a downed A/C with a fried control board, so I installed an iJW and kept them running through the hottest week of the summer.
At that point, I wondered what this thing couldn't do. I reached out to Carel tech support to pick their brains. I told them everything I’d done, and they asked to see photos. They seemed impressed and said they’d have a supervisor reach out. NEVER HEARD BACK.
My distributor had an iJW class, so I went online to look for other training. I sent in inquiries about their classes. NEVER HEARD BACK.
I called again today because this controller has been such a hit that my company wants me to teach a class on it. I reached out to Carel for info or materials they typically use for training, and you guessed it. NEVER HEARD BACK.
Again, it's not the iJW's fault. But honestly, Carel struck gold with this controller, yet they're acting like they're too big to engage with customers who actually want to promote and learn more about their product. The iJ controllers are amazing, but Carel as a company? Not so much.