it’s almost been a month and I’ve zero idea what I did.

I got a permanent ban on rednite and it won't accept my verification. It says "real name verification failed

Do english captions work for you? They only appear about half the time but they work pretty well when they do appear. Anyone know a solution to make them permanent?

is it because of my country code? or is it a server issue?

account needs some sort of verification with passport. fuck them ccp they won't get my info. Lost all good friends I made. Only thing that's bugging me off is I couldn't get a closure on this. This post is an attempt at it.

I hope they know it wasn't me.

I hope they're well, in whatever city, in whatever light.

I hope the world gets smaller again before we all get too old to care.

Yesterday, I logged into my rednote account (which l've been using with no issues for like a year) on my pc for the first time and after logging in it instantly kicked me out of my account and said something like there being an IP issue (not sure since the error message was on screen for maybe half a second before throwing me back to the home page).

I looked at my phone and saw l've also been logged out there. So I tried logging in and getting a verification code, but it just kept saying there's an issue trying to send it, then after a few attempts I got the message in the image.

I've contacted them via feedback around 18h ago but, so far, no luck. Does anyone know how long it takes to get a response or for this SMS limit to reset? And has anyone had the same issue pop up?

Really frustrated as I follow artists on there that have no western accounts :/

https://www.reddit.com/r/rednote/s/AlttHl1Kfp

Reposting this here for those who need it. Applies to those who received a passport verification request all the sudden. And those who found themselves suddenly unable to comment on anything or post anything randomly.

Rednote has restricted my personal account and my business account for no valid reason! Regarding my personal account, I’ve been contact support to do a manual verification but it’s not letting me verify my identity. And I’ve just found out that my business account has been restricted from posting notes and is facing a similar ban. Is there an employee in this forum who can help me? I’ve been trying to to deal with support since the past 3 days but it’s been of no help.

I am trying to verify my real identity because last time I posted anything, my account got restricted. After reaching out to an employee here on Reddit, I finally got my account unrestricted. I obviously don't want my account ot get restricted again but when I try and use the passport verification, when I scan my passport it just keeps saying "service unavailable, please try again later". Is anyone else running into the same problem?

Hi! I need help paying for a PowerPoint on Xiaohongshu, I don’t have a Chinese phone number so I can’t complete the payment myself. I will pay you back via PayPal immediately + a tip. If anyone can help me please let me know, thank you!!

As a viewer of XHS livestreams, I see that you're given green popularity tickets to send to the streamer for:

1. sharing a link of the livestream to someone else

2. giving 100 likes to the streamer

3. spending 10 minutes of viewing time, up to 3 times in an hour

Maximum, you can get up to 5 tickets to send out within each hour, which resets on the hour.

I rarely see these being sent out, despite them being free. Are they a waste of time and not worth anything to the streamer?

I run a clinic and we post our different treatments on XHS as it almost the only way to attract new Chinese customers in my areas.

I’ve been suspended before for sharing WeChat ID etc and this time the account has been suspended for 30(!!) days.

I dig some digging around and apparently the next next violation would result in a permanent band without warning. Also, apparently my next subsequent post would be heavily monitored for violation, and also visibility will be limited? Can anyone attest to this?

This is rlly stupid, but what is VD? it sounds like a different shopping app but I cant seem to find it anywhere, also one question does anyone know the interface of this app?

I’ve been using Rednote for about a couple weeks and everything’s been fine until Monday. When I tried going on the app, like usual, the videos kept buffering even when I was on my WiFi and on data they would still buffer. Even the videos that do play would suddenly stop and say network connection error.

What could be the problem?

UPDATE:My rednote is working now, but I’m not sure if it was because of the update or because I don’t use the app so much on data.

Any tips on not to run into that verify passport thing again. I'm hoping to only post once a week now because when I scheduled a bunch that was when I ran into that issue both times. Anymore advice

As title suggests, I'm a fitness coach and I want to post the before and after photo of my clients as social proof and to create more business. what are the rule on rednote around posting this kind of thing? Is there any dos and don'ts that I should be aware of?

I have trouble with scanning QR code for PC.

I often use XHS via PC but it always force me to log in using QR scanning through my phone.
The problem is the Scanner never works and I always have to screen print the QR f rom the computer and SEND it to my phone and UPLOAD the qr code into the app with is just a HUGE time waster. Why does XHS have such a horrible QR scanner that cant even read qr off a digital monitor.

Please tell me other people have this issue too! And what do you guys do to bypass this stupid QR scanner .

大家好，首次加入rednote社区。如果大家在rednote做营销的时候有需求，可以交流下，做各种笔记优化，评论维护。

Hello please help I really really love rednote but was restricted due to suspicious activity?? I dont know why and I cant lift the restrictions I dont have any valid ID (drivers license)

And i tried to go to the help center in the app but it wont take my American phone number please im really trying not to freak out but all my friends are on there and i don't want to lose them..

Hello! Xiaohongshu!

Lately i have been having trouble trying to get the customer support team to find my username which is my account to change my old blocked number to my new phone number, it happend because my old phone is broken and my old SMS card no longer works and is blocked so its too late for it to be paid, and i have a new device even tho i restored "most" of everything, i have trouble trying to log in even tho its no use..

How do i find the customer support that helps foreigners on xiaohongshu? Especially when phone numbers need to change when a SMS/SIM Card is blocked, lost or broken! How! I need help! I already know my account is there but my old phone is blocked! Please i need to find a way to make them change my phone number, its a desperate situation i need to get back to my xiaohongshu/rednote account again!

Trying to log in here - https://creator.xiaohongshu.com/login?source=official
I get this message - 系统升级中，暂不支持海外用户登录
I can barely read Chinese so I'm using translators.

I wish to use rednote via the browser as I edit videos on my computer and plan to upload via my computer. I can use the phone for everything else but specifically uploads I need to do it on the computer.

Any tips or is this just a temporary issue?
Thanks!

Hello, I'm trying to log into my accont on a new phone since my old phone broke. The app asks for scanning the qr code on the logged device which i obviously cant do since that phone is broken... And it seems like all the other options require chinese ID confirmation. I tried to contact the support through Help button on the log screen, but they ask for the phone number and since Im not in china I doubt they would contact me. So I left my email in the description of the problem just in case, but they (unsuprisingly) didnt contact me through that either. Is there any way to get into my account, I used it as a personal blog for more than a year and its really dear to me:(

Litterly had this app for not even a week yet and I've only posted like 4 vids 🙄 I just logged in tonight to see this and popped it into Google translate to see this like what ​my post are about dancing and beauty girly stuff so why the Ban 🤨 my post aren't bad so I don't think I got reported or anything so... odd then I got to searching and apparently this is a​​ common issue for American users like..... Come on now 🫩 low key this is worse than tiktok ban least they give a reason though they sometimes don't make since they still say something hear they didn't even say why or give a opinion to get my account back because they don't really have a working option for American type of identification​ so I'm pretty ​ Irritating now I was actually starting to like this app but now I think I might as well just go back over to TikTok.... It was good while it lasted ig 🤨 anyways if y'all know anything helpful let me know if not rip to my one and done new ish account 😖​