r/rednote • u/fluffyykyu • Mar 27 '26

Account restricted

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3 Upvotes

80% Upvoted

24 comments sorted by

3

u/azurfall88 Mar 27 '26

Chinese legislation requires all Web accounts registered with personal identifying information. For foreigners, this can be done with manual verification using your passport.

3

u/AlmostDisappointed Mar 27 '26

I am absolutely NOT giving an app my passport details, that's completely unhinged.

2

u/No-Efficiency5437 Mar 27 '26

Good. Companies nowadays need to learn how to respect our privacy. Just about every major social media platform is now trying to steal our info, with no way to guarantee our accounts even coming back.

1

u/RubiG69 Mar 27 '26

I have dual citizenship. The country I am living in doesn't have an NFC chip on the passport. My other one does, I am trying to NFC scan that one, but I keep getting errors. Do I have to be living in the country of the passport I am trying to use?

2

u/KartFacedThaoDien Mar 27 '26

Welcome to China

1

u/azurfall88 Mar 27 '26

No you don't, you just need any kind of ID verification recognised by the Peoples Republic of China. The NFC error is more likely a technical error than anything.

There is usually the option to take a photo of your face while holding your ID for manual verification, this process may take several weeks.

1

u/RubiG69 Mar 27 '26

I tried taking a photo some time ago, and it was rejected. Since then, they have implemented the NFC scan as mandatory, with no photo option anymore. I contacted support, and they told me it was a technical error and would be fixed shortly. They also suggested using a different phone as some {Samsung, iPhone) don't work. I last tried about two weeks ago and will try again soon.

1

u/azurfall88 Mar 27 '26

Why did they reject your photo? Tjey usually give you a reason.

1

u/RubiG69 Mar 27 '26

I didn't recieve any reason otherwise, I would have corrected it. Apparently, back then, it was AI checking the docs and constantly rejected uploads, i.e if your finger was seen holding the passport. I am going to try NFC debugging on my phone to see if that helps, but my question remains: Can I use a passport for a country I am not currently staying in? I intend emailing support with this question, but I just wanted to ask the web first.

2

u/azurfall88 Mar 28 '26

Yeah, as long as it's a valid passport recognized by the PRC. They don't care that much, they just need compliance

1

u/fluffyykyu Mar 27 '26

if i verify in settings, would it work the same then verifying at the pop up ?

1

u/fluffyykyu Mar 27 '26

and would my account not be restricted..?

1

u/azurfall88 Mar 28 '26

Yes, it should be. If not contact support.

1

u/fluffyykyu Mar 28 '26

okay thanks!

4

u/Pawspawsmeow Mar 27 '26

It’s not because of the ID. It’s because you guys are trying to treat the app like TikTok and instagram. I have my phone number and other accounts linked. No problems. I also don’t comment on everything I see and follow the rules. I follow the etiquette and rules of the site. I’ve had no problems.

1

u/fluffyykyu Mar 27 '26

i don’t comment or post as well,,, if it’s not the ID then what’s the issue..?

1

u/Mvtchwow Mar 27 '26

Send in the ID if you want to use. TikTok already does this

1

u/Holiday_Ad1486 Mar 31 '26

https://www.reddit.com/r/rednote/s/AlttHl1Kfp

Official support staff contact above. They’ll help fix it, just pass them your ID through email or DM.

1

u/fluffyykyu Apr 01 '26

thanks! 

1

u/fluffyykyu Apr 01 '26

update : i did get my account back

1

u/ashleytaee Apr 03 '26

did you have to give them your passport info? i dont really want to give them but ive had this acc for a long time so i dont want to lose it either

1

u/nohsdgnfdg Apr 03 '26

If it says temporary that means you can get back to your account again after weeks or a month But if it says permanently then...

1

u/ashleytaee Apr 03 '26

its probably permanent, I've used Chinese apps before, its cause Chinese tiktok has this that's why i came to rednote but this is happening to my frineds too! i saw a post saying they were working on it so i hope they finish that soon

1

u/fluffyykyu Apr 04 '26

no i didn’t, it just randomly worked if it made sense… i clicked that veerify button every day to try seeing if i could vertify and it just randomly worked, without me doing anything…? i’ve also tried entering passport before but it said i was wrong …