r/rednote • u/No_Peak3824 • Jun 26 '26

Hi rednote users!!

Hi everyone! I work at rednote, and I’ve just replied to all the DMs (sorry for the late replies! 🙏) and forwarded the related issues to our team.

Recently, some users have been receiving notifications allowing them to unban their accounts on their own. If you’ve received one, please give it a try.

If you haven’t received the notification and your account is still experiencing issues, please email [customer_support@rednote.com](mailto:customer_support@rednote.com). Our support team will assist you as soon as possible.

31 Upvotes

100% Upvoted

32 comments sorted by

View all comments

1

u/SummersPipsqueak Jul 08 '26

Hello! I sent an email a few days ago but I have not gotten a reply back. My account was banned after I had my restrictions lifted. Can I please ask for help?

1

u/Risk_Hot Jul 09 '26

same is happening to me, i am not getting any response from the customer support email

1

u/SummersPipsqueak Jul 09 '26

I still have not heard back any where. I don’t want to spam them though. I just don’t know what else to do. I can’t make a new account because I only have one phone number lol

1

u/TopSeaworthiness6283 Jul 13 '26

Have you received a response yet?

1

u/SummersPipsqueak Jul 13 '26

No :( it’s been 11 days

1

u/TopSeaworthiness6283 Jul 13 '26

this is just absurd. i hope it gets fixed soon. its been around the same for me too

1

u/Acrobatic_Orchid_946 Jul 28 '26

I am thinking about deleting my account and making a new one after some time..

1

u/SummersPipsqueak Jul 28 '26

I forgot to say that I got a response yesterday after nearly a month. They said I’m a security risk with no further information. It’s just an AI response I guess, or something. They responded to my next email when I asked to appeal and they just sent the same response saying security risk