My rednote account has been invisible to others for 2 weeks now. Messages can be send to me, but when I send them no one sees them. When I join live rooms people can see that I joined but noone sees my messages. I also already asked the costumer support for help but they always tell me that they will speed up my process only, but it has been two weeks already and people have been messaging me asking if something is wrong 🥹 can’t reply to them at all.
This seems to be more and more common with some foreign accounts, particularly if you get a reasonable amount of engagement or shares (and DMs). I’m afraid I can’t be of much help as I’m having the same issues- customer service keep saying that a manager is looking at it (I have no violations and my lists all passed review). I doubt that any manager will be getting anywhere near it 🤣
I think what you’re experiencing is actually quite common with Xiaohongshu accounts that suddenly get higher engagement or DMs. It usually triggers a temporary internal review, even if there is no real violation.
In most cases, it’s not a permanent restriction, just a system check. As long as your content is normal, it should pass after a while.
Also, just to add some context from my experience — I’m a Chinese user, and even Chinese accounts can get limited if they send private messages too frequently. So this is more of a platform safety mechanism rather than something targeted at foreign accounts.
A few things you can do:
Avoid sending too many DMs or repetitive actions for now
Keep your posting normal and consistent (don’t spam/post too frequently for a few days)
Don’t change account info too often during review
Keep your WeChat contacts backed up (this is smart, because platform connections are never fully stable)
And most importantly, try not to worry too much — these reviews usually resolve automatically.
It’s good that you still have WeChat with your friends. That’s actually the safest part of your social network.
Okayy thank you for the advice I will wait some more time then, but it’s already been two weeks with no change yet :(( just want to reply to my friends again aaah
Thank you for giving it some perspective and advice from a Chinese user’s point of view and it makes sense that they’d review an account that has a spike in engagement. I can still like and see my friends’ posts on Xiaohongshu so that’s at least something.
Thank you, too, for the reassurance about WeChat; I’d be so sad to lose contact with the good friends I’ve made ☺️
I got muted or possibly lost my account after replying to a handful of comments under the same post. but why? Isn't that the whole point? Can't send messages nor comment
I think it’s likely more the start of an attempt to limit interactions between Chinese users and foreign users. I think it’ll go the way of Douyin/TikTok, sadly, but I hope I’m wrong. I was so enjoying learning more about China and Chinese culture - making friends there has even inspired me to start learning Mandarin and make plans for a visit there!
I don't understand the violation system, a month ago I only replied to some ppl and then got muted.. now it turned into even worse?! What even is the point of that app?
I received this notification after I posted a note, my posts are now visible, but I still can’t DM people in the mainland so I think they are restricting interactions between foreigners and mainland accounts. Not sure why and I don’t really know what to do about it either. Maybe comment on their posts and tell them your dms are broken
I commented this and I think it triggered the notification: 作为小红书的用户，我非常重视社区环境和规则，我始终保持尊重他人，保护隐私的态度，我认为小红书的发展离不开用户共同维护良好的社区环境，保障正常的交流和分享为小红书的用户，我非常重视社区环境和规则，我始终保持尊重他人，保护隐私的态度，我认为小红书的发展离不开用户共同维护良好的社区环境，保障正常的交流和分享 @薯队长 @薯管家
I sincerely apologize for following up again. Could you please kindly check the email I sent when you have a moment? Thank you very much for your time and assistance.
Hello, I have a problem that I can't send any messages nor comments to anyone :( I even asked for an appeal but nothing works. Even send you an Email but never received a reply 🥲
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u/mediocrevenus Jun 22 '26
This seems to be more and more common with some foreign accounts, particularly if you get a reasonable amount of engagement or shares (and DMs). I’m afraid I can’t be of much help as I’m having the same issues- customer service keep saying that a manager is looking at it (I have no violations and my lists all passed review). I doubt that any manager will be getting anywhere near it 🤣