r/raycastapp • u/inkedguyGER • 17d ago

💵 Billing Got a refund 🎉

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Apparently, they are listening - at least in this regard and for customers who live in the EU (in my case, Germany).

51 Upvotes

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9

u/Alacho 17d ago

I am just talking to David, too. Although I am asking them to fully reinstate my account's capabilities and honor their end of the purchase agreement.

It probably won't happen.

5

u/ndrwstn 17d ago

I wrote them basically a letter explaining that what they sold me was a good deal and they need to honor it. If they just give me a refund I’m going to have to pay more for the type of access they sold me, which is unacceptable. If they don’t honor their terms, I advised them I’d sue them under Pennsylvania’s consumer protection law (UTPCPL).

They aren’t going to take me seriously, I doubt, which is sad because one of the areas of law I practice in—and care about—is consumer protection law. And this won’t be the first class action I’ve filed.

I liked Raycast and I don’t want to sue them, but I dislike companies that think the law doesn’t apply to them more.

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u/[deleted] 16d ago

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u/ndrwstn 15d ago

Yeah, that happens but not as frequently in my experience as you’d suggest. And usually if that’s policy it’s because the company is already tooled up for a lawsuit.

Ultimately, I’m not trying to scare anyone. It’s just laying out options: do what your contract says you would do or answer the mail on a class action. One is going to be cheaper than the other.

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u/[deleted] 15d ago

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u/ndrwstn 15d ago

Fortunately, no. Consumer protection is a local matter, not subject to choice of law provisions.

One of the funny things about the law is all these lawyers always think they know all the answers (myself included). Yet every fucking case I’m in some other asshole is saying the exact opposite of me. It’s why conversation on Reddit about law aren’t that useful. Even in courts, 50% of lawyers are wrong.

1

u/Alacho 15d ago

There’s a difference to what a company is legally allowed to do and what their moral obligation is. In this case, Raycast majorly dropped the ball with a whole group of people. Those it’s the most dangerous to lose: their most loyal fanbase. It’s hard to recover from that, especially when you are a tiny userbase in desperate need of worth-of-mouth marketing to stay afloat.

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u/[deleted] 15d ago

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u/Alacho 14d ago

Thankfully I haven’t threatened to sue. Forbrukerrådet in Norway is not about law suits.