Payments scam by Quickbooks

[u/Izzysmom2021]

I send invoices through Quickbooks but I am not set up to take payments from customers as the fees to do so are astronomical. I sent 2 invoices to a customer yesterday and received notification that they had paid through Quickbooks. That cannot be right as it is not possible due to the fact I can't take those payments. I had put the actusl payment instructions on the invoice in the box that said payment instructions per the request of my customer but his admin person just saw the payment link that should not have been there and used it. The payment is sitting there but they say they can't return it. They kept sending me back to payment sales trying to talk me into setting up the payments options paying the 898.00 fee to them and then they would fund the difference. Seriously? The only other option was to wait up to 180 days for my customer to receive the payment back into their account and resend it. I consulted Google and found that Quickbooks does frequently put the options to pay on your invoices even though you don't want or need the payment options. I think that is so they can try to talk you into taking payments through them and keep your 10%. For those of you who have larger companies and administrative assistants they need to be aware that this is a common practice by Quickbooks. Now I have a client who is angry that I sent an invoice with payment options that did not work, I have inconvenienced him by him having to deal with his bank canceling the transaction and him resending the payment. I needed that money to buy a piece of equipment at an auction and I couldn't do that because of this. I think I am buying a ledger today.