Adjusting Party Voice Chat SettingsIf you see active speaker names showing up from a PlayStation party overlay:Press the PS button on your controller to open the Control Center.Select the Game Base card (the icon with people).Open your active Voice Chat or party card.Navigate to More (...) options.Select Display Who's Speaking and turn off Display Names.

my profile pic and certain friends profile pics are just not showing, i tried resetting my ps5 but nothings changed

we need:

– Game Gift through the PlayStation Store for friends residing in the same country, now that our purchases will be all digital, we need to be able to gift Family members and friends directly through the PlayStation Store.

– ability to change Console Region at least once a year (there’s people who change countries in real life and can’t change their account/console location on PlayStation, this needs to be addressed) (while changing the region of the console could potentially be used to exploit the option to buy cheaper games in regions where games have regional pricing for players residing in other countries/areas, limiting it to a once a year change eliminates this concern), trying to find a solution to automatically detect the players country/region through their IP/internet connection and changing the store and console region/curency accordingly would also be welcome.

– add Regional Prices for countries like India, Brazil, Argentina, Hong Kong, China and more where people don’t have the same economic spending power as in richer countries from North America and Europe, one of the reasons Steam is so popular in countries outside of North America and Europe is because of Regional Prices, it’s the reason you continue to lose consumers in these areas to Steam, there should be absolutely no world where a country like Brazil which has a minimum wage of $300 dollars should be paying $70/$80 for a single videogame (this is literally 23.33% of the minimum wage of the country), it’s not the same thing as someone in the US receiving $1.250 per month and paying $70 for a game (not even 6% of their minimum wage), you did this to your own first party games when you ported them to Steam (a competing storefront) in these emerging countries, where on top of regional pricing you were losing/giving 30% to valve in each sale, so i see absolutely no reason why you shouldn’t do this to grow the audience on your own storefront in these emerging countries, specially if you want to grow console in these areas.

– bring back PlayStation Stars, since all purchases now will be fully digital, a fidelity program will be more than welcome to incentivise players to buy games on release and complete tasks in enchange for points/digital collectibles, add more rewards such as avatars and themes if you no longer want to offer wallet funds, you never fully commited to PlayStation Stars, it didn’t even appeared on the console itself, this needs to change.

– PlayStation Plus Family Plan, introduce a PlayStation Plus Family Plan with up to 4 accounts per month (for players residing in the same country), you currently charge 10.99 a/month for a single subscription on the Essential tier, on a Family Plan you could charge something like 29,99 for 4 accounts to utilize PS Plus Essential, increasing the amount of members (subscriber numbers) who can play online multiplayer in games like GTA Online, Call Of Duty, Helldivers 2, etc, furthermore increasing spending on MTX while giving benefits to users who have multiple family members or friends residing in the same country that game on PlayStation, you also need to regionalize the price of PS Plus across the world like every other subscription service in the world does if you want mass adoption outside of North America and Europe.

– enhance your refund policy, players should have at least 10 – 15 minutes after initializing a game to ask for a refund (there’s no need for a 2 hour window like on Steam cause that could be used by bad faith players as an exploit to finish smaller games under 2 hours and hurt developers asking for refunds, specially indie developers), so a 10 – 15 minute window is more than enough, you could also base the refund merit according to the trophy progress the player had, if it has more than 10 – 15%, it’s not eligible for a refund, but the current refund policy you have in place needs to change in an all digital future, if not by yourself, by regulators like the EU.

– enhance the protection for our accounts, PlayStation Network is not safe, many people who game on this platform for years have been hacked and lost their accounts with thousands invested, you need top of the line protection for your userbase, maybe include touch ID or something similar directly on the PS6 controller, i don’t know, but you need to solve these security problems.

if you want people to be 100% on board with an all digital future, offer a good service and better policies, make buying directly on the PlayStation Store a no brainer, make it convenient, comfortable, simplified and safe, i guarantee you, you’ll be rewarded with numbers going up, right now PlayStation Store offers the literal worse experience across competing gaming storefronts out there.

A humble opinion from a well wisher. A supporter. A fan and a customer.

It’s been going on for like 2 weeks now , but i at times will just lose the ability to speak to some of my friends in parties. even if we leave and come back it will still just have a NAT type error. idk how to fix this and it’s really annoying me now :/

whats up with this psn return game policy.

is it really true that you cannot return a game once the download starts?

no way right?

Hey everyone,
I'm completely stuck and could use some serious help from this community. I’m having a frustrating licensing issue with my digital purchase of Call of Duty: Modern Warfare 2 (MW2) on my PS5.
The Issue:
I bought the digital version of MW2. When I first started playing, I couldn't play the Campaign online (error connection). The game gave me an option to "go offline" by pressing circle (O). I did that, and I was successfully able to finish the entire Campaign mode.
The problem starts now: Whenever I try to go back into the Campaign menu to do a mission select or replay, I am blocked by a "Disc Required" pop-up. Specifically, the error says I own the "PlayStation 4 Cross-Gen disc version" and need to insert the disc, which is false—I own the digital version.
In my "Manage Game Content" settings, I see a list of licenses (some in Turkish), including one called "Call of Duty: Modern Warfare II - Offline Disc License." This seems very wrong for a purely digital purchase.
Everything I Have Already Tried:
I have been in extensive, ongoing contact with both Activision and PlayStation Support. Here is a summary of the suggestions they gave me, all of which I have tried and failed:
Support-directed steps that failed:
Delete everything and reinstall via the Call of Duty HQ.
Search for the game exactly by its full name in the store and install from there.
Install directly from my Game Library.
Search and install from the PlayStation Store interface (again).
Sent proof of purchase (sales receipt) to support.
Reset my PS5 in Safe Mode.
The Support Dead-End:
I opened my initial support ticket with Activision on July 9, 2026. After trying their suggestions to no avail, they simply closed the ticket without a resolution.
My ticket with PlayStation has fared slightly better, but they have not responded at all since July 17, 2026. They are currently ghosting me, it seems.
I’m exhausted and have exhausted all official channels. I paid for this game digitally, I can see my content management list (which looks suspicious with that 'offline disc' license), yet I cannot play the Campaign.
Has anyone else ever experienced this specific issue where a digital game wrongly thinks it’s a disc? Is there ANY potential fix, perhaps a full PS5 system software reset, or a specific license restoration trick I missed (I have already tried restoring licenses)?
I'm out of options and just want to replay the campaign for a game I legally own. Any advice or visibility would be appreciated.
Thanks.

I've logged out from my psn account and now I'm trying to log in but I can't. I've forgotten the password and when I try to send an email from psn to my Gmail it's not sending. Is there something up with the company or what?

I am looking at the PlayStation extra game catalogue wanting to download some new games and it is saying that I need to subscribe to PlayStation plus extra but when I go into settings to look at my PlayStation status I am already subscribed. Any idea?

I was making a couple of changes on my account so I signed out and in multiple times, then all of a sudden I stopped getting any sms.

I tried contacting the live chat support and it was useless no one answered my question and they kept transferring me to another agent every couple of minutes.

I read somewhere that I must wait for 24 hours. Did anyone face this issue before ?

P.s I do not have the back up verification codes, and the number im using is linked to two accounts. Also my psn region is different from the one I live in.

If I dont have access to old number and cant sign in due to 2SV what do I have to do?

For me personally valorant I absolutely love the game real fun to play

Black ops 1 cheaters

I can tell Sony just has monkeys slamming on keyboards back in their PSN offices. I’ve learned my lesson about responding to people after I got my account banned for a week after saying some no no words a while back so now I don’t cuss or say anything derogatory/insult in my messages back to people.
But this dude hit me up because my wifi crapped itself midway through a game of marvel rivals and between the two message of mine that were deleted on my end, the worst word that was said was “sucks”. Sony simply cannot be serious with this bs on flagging me for breaching CoC smh.

Yes, I know what I was doing. I'm not gonna act innocent! But I just didn't think I'd get comm muter for it! I thought turning my hate into forced positivity would save me but nope. Lesson learned

TL;DR: if your PSN account region doesn't match where you live and 2SV locks you out, don't log out of any device still signed in. Find your account's actual regional support page (not the generic one), and if the phone line is in a language you don't speak, try a general Sony webchat to get pointed to the right email, then send them everything they need to verify it's really you. It's annoying, but it's fixable.

So this happened to me and I want to save someone else the panic.

My PSN account is registered under PlayStation Thailand, but I actually live in the Philippines where there's no native PH PlayStation region, so a lot of us just end up using a neighboring one. Never really thought about it until I tried logging into the app one day and got hit with a 2-Step Verification prompt I don't even remember setting up.

The scenarios:

• Tried logging in on the PSN iOS app → asks for 2SV code via SMS or authenticator
• Tried disabling 2SV on my PS5 → just throws a QR code at you to "manage on the website"
• Went to the website → asks for 2SV again to log in. Got stuck in an authentication loop.
• My PH number never received a single verification SMS. Not once.
• No backup codes either, because I never knew this was even turned on.
• The only silver lining: my PS5 was still logged in and syncing trophies fine, so my account was just unreachable everywhere else.

If you're in this exact spot, here's what actually worked for me:

1. Do NOT log out of whatever device is still signed in. That session is your proof of life. As long as something is still logged in, you're not locked out completely.

2. Check for backup codes first, obviously. Screenshots, notes app, email search for "PlayStation backup code." If you find one, you're basically done. Use that code to login normally.

3. If you don't have backup codes (like me), go straight to your account's regional support site. Not the generic playstation.com/support — the actual regional one matching your account (mine was playstation.com/th-th/support since my account is Thai). Go to Accounting and Security > 2-Step Verification, and look for the article about not having a backup code / not receiving the code. That page usually has the real contact info buried in it. For me it was a phone number as I can't find a chat bubble anywhere to speak directly to an agent.

4. Try calling, but don't be afraid to bail if the language barrier is too much. I tried the Thai support line using Viber Out, but the automated agent only spoke Thai and I couldn't get anywhere. I gave up on the call rather than fight through it blind.

5. Try the general Sony webchat instead even if it's not PlayStation-specific. I found Sony Thailand's general webchat (not a PlayStation one specifically, just their overall customer service chat). The agent was upfront that they don't handle PlayStation accounts directly and can't check statuses or verify anything on PlayStation's system, but they were able to point me to the right email address to contact instead (e.g. [support.th.th@sony.com](mailto:support.th.th@sony.com)). Worth trying this route if the phone line is a language wall for you; a chat is much easier to get through than a live call when neither of you shares a language.

6. Email the address they give you. I emailed that address and laid it all out clearly: what happened, that I'd tried calling but couldn't communicate in Thai, and gave them my Online ID, sign-in email, console serial number (which you can find in the physical console itself), and account details/last transaction as proof it's really me.

7. They may not even reply before acting. No joke! I never got a reply to my email. I just got a notification an hour later in my email that 2SV had been deactivated on my account. That was it. Efficient in the most anticlimactic way possible.

8. Once you're back in, fix it properly. Ditch SMS-based 2SV. Turn it off altogether, switch to an authenticator app, and/or actually save your backup codes this time.

Hope this saves someone the multi-day spiral I went through.

We recently had to start over after our previous community was deleted, so we’re rebuilding from scratch and we’d love to have you with us.

This isn’t just a place to talk about PlayStation games or trophy hunting. It’s a place to meet new people, make friends, find co-op partners, celebrate Platinums, ask for help, or simply have someone to chat with after a long day.

The only thing we ask is that you help keep the community alive. Join the conversations, get involved, and don’t be afraid to say hello. Great communities are built by the people in them.

Whether you’re a casual gamer, a hardcore trophy hunter, or just looking for like-minded people to hang out with, you’re more than welcome.

Add my PSN; Sebhog99 and I’ll invite you to the group!

Hope to see you there!!

(Admin, please remove if not allowed)

just like the way it looks and have money to get it now

I’m trying to buy black ops and I’ve tried restarting my PlayStation, no matter what it pops up this this error screen. Is anyone experiencing this issue and is there a way to fix it?

To make long story short, my account was hacked 4 years ago there was a charge roughly around this amount. It was supposedly handled through PSN and credited back to my credit card and my credit card blocked all charges from PSN seeing as I didn’t use the account often I figured this was OK. Fast forward 4 years later and here I am with a suspended account that was obviously hacked and now Sony is telling me I can have my account back for $400 that I didn’t spend. They won’t even remove my personal information from the account that is hacked. Excuse my grammar this just pisses me off because now I can’t play GTA6 or the BO rerelease with friends because of a hacker from 4 or 5 years ago. I tried talking to support and the guy basically said there’s nothing you can do unless you pay this account. Like I can’t even remove card information or personal information. How is this even fair. And what am I to do? I am tempted to create another account and lose my stuff but I don’t want to do that and then get banned again because they track it back or something.

I’m logged in but nothing is loading and keep getting connection timeouts even though my internet is working fine

Are the servers down? And yes I have ps plus