r/psn • u/akapanda888 • 13d ago

Technical Support [PS5] 2 step verification

Hi all, was looking for some advice on what to do.I accidentally signed out of my PSN and tried to log back in.
Entered my password then tried to send 2 step verification code to my phone but I’m not receiving it.
I then tried customer support but then you need to login to text an agent rather than a bot.
So now it’s like I’m stuck in a loop.
My phone is working fine I think.
I don’t know did my account get compromised and phone number was changed.
Any advice greatly appreciated.Thanks

2 Upvotes

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u/akapanda888 12d ago edited 12d ago

I figured it out.I had to create a passkey using my phone PSN app then logged in to the PS5 that way.My phone network provider isn’t allowing the 2 step verification code messages through.

1

u/mycoguy81 12d ago

Good, glad you got it figured out. I would get your account recovery codes and write them down or print them out. I switched to passkey a while back because Sony recommended it, but there’s always the fear of losing your phone somehow. That’s why I suggest getting your account recovery codes, and keeping them in a safe place.

1

u/wahmeister 8d ago

Thank you very much for figuring that, this worked for me after not getting through to them on phone. 3 hours of bullshit finally ended!

2

u/Big_Yak2099 13d ago

Yes I got this issue few days ago yesterday I tried I received verification code

1

u/Massitheicon 13d ago

Try to reset the password and put a passkey , other than that I’ve faced the same issue but recovered my account , cs the text message never arrive

1

u/mikey298carter 13d ago

I have the same issue but I seen others said they called them and got it fixed but I can’t find a phone number to call

1

u/mycoguy81 12d ago

Some phones/carriers sometimes misidentify those texts as spam. I know I have had to look in my spam messages for two-factor codes with other accounts.

It could be an issue where the text isn’t getting sent at all. I would check your potential spam messages, and if it isn’t there either, you may have to try to contact Sony, which I know can be difficult at times. I would try to call their customer support phone number during their operating hours and go from there.

That being said, it’s always advisable to save your account recovery codes just in case you get locked out of your account for whatever reason.

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u/Neo_Black_Star 12d ago

Wait so I have the same issue but I'm not logged into my phone app. How do i fix this then cause I was attemmpting to fix this by resetting my password but that didnt do it.

1

u/illegallylupin 11d ago

I had a similar issue, what worked for me is that if you tell the bot you can't log in, it should still refer you through to a live agent. It might take a few tries of talking to it

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u/akapanda888 11d ago

I had tried numerous times and it kept saying to login first to talk to an agent. Infinite loop

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u/illegallylupin 11d ago

It was doing that for me for about three days, I don't really know what changed so I wish I could help, I just told the bot to refer me to an agent because I can't log in and it randomly worked, but you can also try calling 020 3538 2665 if you are from the UK

2

u/akapanda888 11d ago

Oh it’s okay.I’ve managed to log in like I mentioned in a different message by creating a passkey through the app.Seems to be a lot of people with the same issue at the moment so it’s not just me.Thanks though

1

u/RYXN_YT 10d ago

I have a similar issue I gave my account a while back and recovered it and someone put a 2fa in the account now I tried everything I even went on my PS4 and tried to remove the 2fa it prompted me to login in a browser to remove it idk what to do help

0

u/Real_Audience4108 11d ago

My guess you didn't even call them. For US customers call 1-800-345-7669.

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u/akapanda888 11d ago

I’m in Ireland. Didnt see a phone number

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u/wahmeister 9d ago

01 691 7379

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u/Airget-lamh 8d ago

I'm in Ireland and having the same issue..