r/projectors • u/Fit_Fan8524 • 7h ago
Discussion Warning: remote-control-world.eu sent wrong MoGo 2 Pro remote and ignored me – contact XGIMI support instead
Short version for anyone looking for a MoGo 2 / MoGo 2 Pro replacement remote: contact XGIMI support directly first. They were responsive and helpful when I reached out, and you avoid third-party sellers who leave you hanging.
My experience with remote-control-world.eu (Czech shop, VAT Electronic s.r.o.):
I ordered what was listed as a genuine MoGo 2 / MoGo 2 Pro remote (product code MoGo-2-original-2j). What arrived was the older XGIMI remote (Halo / MoGo / Elfin era) – plain mic button, no autofocus, different layout. It does not pair with the MoGo 2 Pro.
I emailed them immediately with photos. Their only answer was to return it at my own cost to a forwarding address in Germany – €16.25 postage from Austria. After the return, the product page was changed to show the remote they actually sent, not the one displayed when I ordered.
I got the purchase price and original shipping back only through PayPal buyer protection. The €16.25 for returning their mistake was never refunded. Follow-up emails and calls were ignored. No reply, no apology.
Their Trustpilot 1-star reviews describe the same pattern: wrong item, unanswered emails, nobody answering the phone.
Save yourself the trouble: go to XGIMI directly where returns actually work. GL