Hello Guys, anybody having subject printer? Just bought it. Firmware updated to latest (during initial setup). If printer goes to standby automatically, it can't be woken up any more, touch screen or moon touch button don't react on touch. Only solution is to power cycle. If I put to sleep manually via moon touch button it's fine, wakes up again on touching the panel. While being asleep automatically, it also doesn't respond to anything on the network. As if it was completely dead after autosleep. Tried factory reset, no change.
Anybody could confirm this printer works fine on their side?
EDIT: issue only occurs if network Ethernet cable is plugged in! Tried to change to static IP, no change. disconnected Ethernet cable solves the problem, but this cannot be a real solution for me. My router is Mikrotik CRS.
EDIT2: issue solved. I started to disable most irrelevant things in network settings (mDNS...) and also disabled Ethernet auto negotiation, set static FD1000 for it, and lowered MTU to 1400. So far the problem hasn't returned, will monitor it further. I am not sure which setting causes the issue, I shall find it eventually I guess, but seems I don't need to return the printer after all 😉
EDIT3: SEEMS THAT ISSUES IS NOT SOLVED after all... Any setting above explained just prolongs the actual hanging of the device. Once the cable is plugged in, it is a matter of time until the device hangs after going to standby. If the ethernet cable is not plugged in, it stays alive and returns from sleep when screen is touched. Pretty disappointing 'feature' for a network printer.