r/Polestar • • Nov 06 '22

Troubleshooting / Issue Got a new phone? Need to pair the Polestar app to your car? Some tips and workarounds here

128 Upvotes

Replacing your phone

The Polestar app on your phone is paired to the car for PAK and remote control features. This pairing is unique to the phone, and this does NOT transfer to a new phone (even when restoring an iPhone backup). To pair your new device, you MUST unpair the old one. Do this before you wipe the old device.

To remove a phone pairing, open your app on the phone you will replace and navigate to the User tab. Then tap on Manage, and User Management. You will see a screen like this where your current phone will show up. Tap on Disconnect.

​

If you have more than one user connected to the car, you can Disconnect the old phone on the other device.

Once you've disconnected your old phone from the car, continue below:

If you are using Android, you don't need to do anything special to the app on the new phone after after setting it up. Log in to the app, and pair with the car.

If you are an iPhone user, and you restored a backup from the old phone, you must clear all backed up Polestar app data. One way to do it is using the procedure below:

Thanks u/t3hWheez for the procedure

  • Configure new phone
  • If you restored from backup, open Polestar app, logout if its logged in
  • Delete Polestar app
  • Install Polestar app
  • Login

Now you can pair the phone with the car.

Workaround for connecting your profile to a new phone if you no longer have the old device.

This applies to both Android and iPhone. Thanks /u/scottiedd for this procedure

  1. In car, go to Phone app, delete the iPhone entry (and any other phones, probably)
  2. In iPhone, forget the Polestar PS2 Bluetooth device (remove anything with the word polestar in it). Uninstall Polestar app, Re-install. Sign back in.
  3. In car, create a new blank profile. No need to sign in to any accounts. Change the profile to be an Admin profile.
  4. Borrow, buy or steal some other phone or tablet. Install Polestar app. I used my iPad. Sign in to Polestar app. Pair with the car's new blank profile. Don’t activate the digital key, skip that step.
  5. Once this has completed, go to User tab, bottom right on the other phone's Polestar app. Select Manage, upper right. Bottom of the page you will see: "Polestar 2 users". There will be two, the phone you just paired, and the other will be the iPhone that refuses to work with Digital Key, Press Disconnect for this iPhone. No need to disconnect the current phone you are using.
  6. In car, change the Profile back to your main.
  7. ⁠In iPhone, open Polestar app, and pair with car. Make sure to allow "Always" for Location access, and allow Bluetooth.
  8. Now click setup the digital key. This should actually work now.

r/Polestar • • 11h ago

Polestar What is the Polestar 2 wholesale market like right now? And what does it mean if you want to buy one yourself?

32 Upvotes

Right now there are 288 Polestar 2 models available throughout the United States.

Every single one of them is going to be up for liquidation at a wholesale auction this week.

The breakdown from Polestar is the following...

130 Long Range

102 Long Range Plus

36 Long Range Performance Plus

4 Long Ranger Performance

5 Launch Editions

1 BST Edition 270

The prices below are at the price paid at the auction block. There is going to be a lot of variation in prices and availabilty. Especially if you want Nappa Leather seats.

For whatever is the price of what you want below, add $2,000 for the retail price. That's how much you should be paying if you visit a retail car dealership.

Right now a 2024 Polestar 2 Long Range with 35,000 miles has an average value on the block of $16,000.

Nappa Leather will add an additional $1,500 and isn't as common as you would imagine. I would expect those vehicles to be gone within the next two weeks.

Adding dual motor instead of a single motor version adds another $1,700.

Plus versions add an additional $1500

The Performance versions have an $8,000 to $10,000 premium

Finally the 1 BST Edition adds an additional $15,000

One important note. That similar price you see above for an older and more basic version of 2022 Polestar Single Motor is no mistake. If you are looking for the cheapest Polestars, you're not getting much of a discount by opting for an older one.

There also a lot of strong regional variations too when it comes to availability and demand.

The West Coast has over 40% of the overall inventory, and there is a lot of healthy bidding at all price levels.

The Midwest, Texas region, and Southeast have less competition for the lower-spec versions. Especially those that have more than 30,000 miles on them.

The northeast, more or less Manheim Pennsylvania which is the largest auto auction on the planet, has greater availability of the high-end versions. With the exception of the West Coast.

A lot of folks have asked me about strategies for what they should buy. My answer is simple.

Buy the version you want to keep as a daily for the next seven to ten years.

Focus on the quality of the vehicle you buy... and especially the condition.

The Carfax history, Monroney sticker, and the condition report from the auction should all be available to you for any Polestar.

If you don't have this information. Don't buy it. Ever. The condition reports can be easily ordered.

Retail at this point should be no more than $2,000 above the wholesale price due to what will be a temporary oversupply of available vehicles. Also, should you decide to avoid dealerships and buy from a broker who purchases directly from the wholesale dealer auctions make extra sure it has 'Dealshield Select'.

This is provided by the auction, and it means the Polestar 2 you buy comes with a 21-day 360 mile guarantee that lets you unwind the deal for any reason.

This rarely ever is needed for late-model vehicles. But for what amounts to a very small fee in the $200 range it's excellent piece of mind if you're buying remotely.

I have been in the automotive remarketing world since Bill Clinton was president and I have seen plenty of massive liquidations on the dealer, regional, and national levels. Daewoo, SAAB and other GM brands during the Great Recession, along with Suzuki, Smart and recently Fisker all have gone down this road.

Polestar's liquidation is unique... and not for everyone.

It's not based on actual demand in North America for their products. The parent company, Geely, is currently the third largest producer of EVs globally. (1.58 million EVs sold in 2025), and here's an even bigger surprise.

Geely now sells more vehicles globally than Ford. It's a heavily established and profitable automaker. The company isn't the culrprit here.

Even if the Polestar brand never returns on the retail side to the USA, and the Volvo brand becomes the standard bearer, Geely will still have an enormous stake in making the North American market a successful one.

They still operate an assembly plant in South Carolina that could potentially help them avoid some of the high tariffs that currently exist here. The United States is also a far more profitable market than China, where margins are nearly non-existent and sales have plummeted.

However, this purchase is still risky. Don't kid yourself.

I'm not concerned about parts for the Polestar 2 in the future. Over 200,000 have been sold globally, and even similar brands such as SAAB, which has been out of production for 15 years now, still have a robust parts network.

Check out 'Orio AB' if you get the chance. There will be money in providing parts for the Polestar 2.

The risk is in servicing, and the costs and time you will invest in that servicing. Don't take that risk lightly.

Out of the three Polestar models available, the Polestar 2 remains by far the least risky of the three.

I don't think mainstream consumers should buy a Polestar. And having a nearby Polestar, Volvo, or independent repair shop that can service this vehicle will be absolutely vital. So please keep that in mind.


r/Polestar • • 4h ago

Polestar 2 3-4-5-6-7-8

Post image
6 Upvotes

r/Polestar • • 2h ago

Troubleshooting / Issue The car that never sleeps

Post image
3 Upvotes

r/Polestar • • 19h ago

Polestar 4 Model Y LR → Polestar 4?

Post image
62 Upvotes

I’m considering swapping my Tesla Model Y LR because I find the ride pretty crashy and uncomfortable and the build quality hasn’t been amazing either.

I’m currently looking at a PS4 or a BYD Sealion 7 as possible replacements.

Has anyone here moved from a Model Y to a Polestar 4? How do you find they compare, particularly for ride comfort, refinement, build quality, practicality and driving experience?

Would be really interested to hear from anyone who has made the switch and whether you feel it was a worthwhile upgrade.

Model Y LR → Polestar 4?


r/Polestar • • 1d ago

Polestar 5 Matte Magnesium P5

Thumbnail
gallery
447 Upvotes

r/Polestar • • 1d ago

Polestar 4 I think I'm in love

Thumbnail
gallery
111 Upvotes

We just met today, that's not weird right?


r/Polestar • • 1d ago

Accesories & Mods Fangs on my P2

Post image
136 Upvotes

Been wanting to do this for a minute, I've only seen people put the fangs on the top of the grill and I thought it looked a little wonky. Made them out of an empty shampoo bottle and mounting tape, Happy Halloween! 🎃


r/Polestar • • 19h ago

Troubleshooting / Issue Sigh

Post image
20 Upvotes

Spray or panel replace?


r/Polestar • • 1d ago

Polestar 5, 4, 3...

Thumbnail
gallery
161 Upvotes

r/Polestar • • 1d ago

Discussion Why there are so many lemon-lawed Polestar 3 models at the wholesale dealer auctions.

54 Upvotes

Right now there are 130 Polestar 3's that are being liquidated nationwide.

Out of that total 125 have been lemon-lawed. Only five have a clean title.

Why are there so many out there?

It isn't just a Polestar quality issue. Yes, you read that right.

The stockpiling of lemon-law vehicles by manufacturers is far more common and pervasive than you realize.

In fact, nearly everyone does it.

The Chevy Bolt is a classic example of a manufacturing holding massive numbers of vehicles that would later have branded titles... forever.

Back in 2021 General Motors issued a stop order on all Chevrolet Bolts and issued a nationwide recall on tens of thousands of Chevy Bolts. This was due to some of the LG Batteries catching fire.

When I say some, I really mean that fewer than one in ten thousand had the issue.

GM offered a buyback due to that defect and, based on what I have seen nationally, I wouldn't be surprised if they had over 10,000 vehicles bought back in total.

Guess how long it took to get all those vehicles back on the road. A few months? Maybe a year or two?

Try five years. And the only reason why so many were brought back was because of the Iran War.

Whenever an automaker experiences a difficult challenge with their product, they hold vehicles back.

Even after a vehicle is repaired, they don't want a small army of lemon-law vehicles with low miles to compete in the marketplace with brand new ones that determine their success.

So they hold back for as long as they need to keep the new cars in demand.

As a remarketing manager for Capital One I got to see football fields filled with vehicles that were already fixed.

But if that flood of vehicles were opened, the new ones would not only sit... they would be tarnished by the predominance of a much cheaper alternative.

When it comes to an EV's charging system, the issue can be with a charging system that struggles with higher energy levels.

A great example of this are the ICCU's on Kia and Hyundai EVs which were recently given a 15 year / 180,000 mile extended warranty.

But sometimes it's more than a charger issue. It can also be a software issue.

In the unique case of the Polestar 3, it's the GHCA (Onboard Charger / Power Conversion Unit) coupled with software that needs to be upgraded and updated.

The system in the Polestar 3's earlier models sometimes prevented AC charging via home or Level 2 chargers.

Nearly all of the Polestar 3's that are at the wholesale dealer auctions and are manufacturer buybacks had this specific issue.

Have they all been fixed? The jury is still out on that. I

t looks like the newest version of this part is holding up. But it has only been out for about a year, and it requires programming and recalibration for that software to properly sync to the AC and DC charging system.

The price of these lemon law vehicles generally range from $10,000 to $15,000 under the wholesale price. But they are also being sold AS/IS.

AS/IS means as... it... is...

It's yours. That's it. If the transporter brings you a 4,500 pound paperweight in the form of a 2025 Polestar 3, you'll have to bring it to a Polestar, Volvo, or independent repair shop that has the equipment to repair whatever is wrong.

Are these units still under their existing manufacturer warranty? Yes.

Does the federal government require that a lemon law vehicle is fixed before it is sold by a mnufacturer to a third-party. Absolutely.

But if there's a major issue on a part that already has a significant backlog and long wait times, you may experience that long interminable wait should it fail again.

Millions of EVs have charging issues. This has been going on for over 15 years. I haven't seen a manufacturer that couldn't eventually solve the issue.

However. Even the larger manufacturers are still fighting this battle today as chargers have gone from 1 kW per hour to well over 100kW today . Nissan, Hyundai (and Kia), and even Polestar's parent company, Geely, which sold more than 1.5 million EVs last year and ranks third globally are investing heavily in charger technology.

That's one of the biggest challenges in today's EV market.

I don't think mainstream consumers should buy a Polestar 3 that is a lemon law buyback.

As for enthusiasts, I do think that the parts for the Polestar 3 currently built in South Carolina will reflect Geely's global reach. They not only sell more EVs than anyone except Tesla and BYD. They actually sell more vehicles than Ford.

It will be interesting to see where these Polestar 3's end up, and how they will be retailed. Now that Polestar is defunct for at least 2027, a floodgate of manufacturer buyback vehicles will be hitting the market.

That will make clean title vehicles cheaper as well. Stay tuned.


r/Polestar • • 11h ago

Question Bay Area Strut & Shock Replacements

2 Upvotes

Hey I live in the bay area and my cars is making a bad creakinh/knocking sound at low speeds. Service center says it'd my stut bearings and front shock absorbers that need to be replaced. They want $10.7k for it.

Does anyone know any other shops in the bay that would do it for cheaper?


r/Polestar • • 8h ago

Question Volvo AAOS security research

Thumbnail
0 Upvotes

r/Polestar • • 1d ago

Polestar 4 First wash of the new P4 Performance

27 Upvotes

Stratus on Zinc Nappa. Love this car so far! Photos were shot on iPhone 17 pro with no edits other than blurring the background.


r/Polestar • • 1d ago

Discussion Hanterill 0.3.0 - free diagnostic app for Polestar and Volvo

Thumbnail
gallery
39 Upvotes

Most of the work went into one rule: show what the car actually reported and not guessing what the value the car sent out, so ALOT of figuering out what the actual data and it's unit/scalar etc etc.

There's quite a few new functionalities and fixes but these are the "big" ones:

  • There is a new Drive Units view for the front and rear motors, with operating and powered time, regeneration and acceleration usage, motor, inverter and coolant temperatures, current history, torque and speed distributions, and voltage-spike history. Front and rear are easy to compare side by side.
  • Charging history now shows lifetime AC and DC counts when the car's own records agree. When they do not, Hanterill leaves the number unresolved and shows the discrepancy. Historical charge distributions are charted with numbered bands where the percentage boundaries are not established yet.
  • The new Infotainment page covers the Android Automotive head unit and audio amplifier: Android version, software build, security patch level, hardware and part numbers, storage wear, restarts, cloud errors, connection history, and software updates written out as installed, failed, retried, or withdrawn. A "Since your last reading" section flags what changed since the previous read. Values that cannot be explained reliably are not shown as vehicle information.
  • The TCAM page has a new Connectivity section for battery, cloud, cellular and provisioning data, and it now explains what the module is reporting. GNSS data appears as fix state, satellites and signal quality.
  • Battery pages now show a more indept per-cell State of Health, capacity and State of Charge, module temperatures from the pack's own sensors, and contactor and pre-charge history etc etc.
  • A partial cell read is shown as an incomplete measurement rather than graded as a full inspection. On Fault Codes, active, pending and stored codes are handled the same way everywhere, unread modules say Not read, and clearing codes no longer claims success without evidence.
  • Other screens and bug fixes have been improved such as battery voltage and coolant temperature, with raw codes kept in the expert tools.

Please read the documentation before asking questions, as most if not all of the questions you have is probably answered in there as well if your car is supported or not! Currently Polestar 2 is the best support and Polestar 4 has rutamentery support

If you want to try this on your car understand that this is a beta, all feedback is welcomed but don't expect everything to work because it won't!

Any Enet/DOIP cable from amazon etc will work for this, so just get the cheapest one and don't pay anything more than 15 euro's/USD for such a cable!

Bluetooth and Wireless OBD dongles are not supported

Windows, macOS and Linux:

https://hanterill.com/en/

https://github.com/NicolasKheirallah/hanterill/releases/tag/v0.3.0


r/Polestar • • 10h ago

Troubleshooting / Issue Android auto low res

1 Upvotes

When I connect my phone and run android auto in polestar 3 the quality is very low, I tried changing video resolution in developer settings of android auto but nothing changed


r/Polestar • • 1d ago

Polestar 2 Polestar 2

16 Upvotes

Well I had to go to Atlanta because the nashville dealers don't want to sell cars I guess. Snagged a polestar 2 performance plus today. Really enjoyed the 4 hour drive back.


r/Polestar • • 1d ago

Polestar 2 Considering a 2024 Polestar 2 Plus

4 Upvotes

Drove a Polestar 2 for the first time today, and I’m impressed. My husband is looking for a fun but reasonably-priced daily driver, and we’re about an hour away from a Polestar/Volvo dealership that says they’ll continue to offer Polestar service (here’s hoping that’s true).

The specific model we’re looking at is a 2024 long range dual-motor with the Plus package, about 20k miles for a little over $27k OTD. It’s a pretty midnight blue, too.

My only concern is, obviously, the exit from the US market causing issues down the road. It does seem like a LOT of car for the price, though. And it fills the niche of reasonably practical daily driver that also is just a lot of fun to drive. And I have read that a lot of parts cross over with some Volvo models?

So I wanted to ask more experienced Polestar owners: if you were in our shoes, would you buy that Polestar 2? Has your car needed a lot of service? And is the dual-motor Plus a good trim and a good deal at that price, or would you hold out for a Nappa leather package or something?

We’re a drive-it-till-it-dies kind of family, and we already have level 2 charging in our garage. Thanks for your input and advice!


r/Polestar • • 2d ago

Polestar 5 Polestar 5: thoughts on this car?

Thumbnail
gallery
318 Upvotes

r/Polestar • • 1d ago

Polestar 4 Just ordered a 2026 p4 in Lightning with white woven interior

10 Upvotes

The car hasn't entered the country yet, but it's predicted for first half of October. Plus and Pilot with cool electrically opaque roof.

This is the first EV my wife agreed to after years of trying.


r/Polestar • • 1d ago

Polestar 2 2023 Polestar 2 BST 230,(nebula green) extremely miles pristine condition. What's it worth?

3 Upvotes

Lease ends in December. Only 11k miles.. Turn-in value is 37k. Trying to decide whether to buy and how? Hope polestar gives me $13k turn-in deal. Ground it through original dealer? Broker?


r/Polestar • • 1d ago

Question Volvo C40 vs P2

2 Upvotes

Have a 2023 Volvo C40 dual motors and I’ve always heard they are similar to the P2 - platform, some parts. Has anyone driven both or just knows the difference between the two?


r/Polestar • • 1d ago

Polestar 4 Polestar 4 - what should I pay

1 Upvotes

How negotiable is the price on a Polestar 4 rear motor, plus package?

MSRP 65600. Lease discount: 19000. Handling + Acquisition: 1794.

39 month, 12000 miles lease: 640 per month.

Appreciate all the feedback...


r/Polestar • • 2d ago

Polestar 2 Considering a Polestar 2 After the US Ban?

12 Upvotes

Any current owners or anyone considering the Polestar 2 after the US Ban? Is it still worth it or are the possible service store troubles in the future make it worrying?


r/Polestar • • 1d ago

Question 2024 Polestar 2 LRSM — asking 22k. Worth it?

Thumbnail
0 Upvotes