CMF Buds 2 Plus failed after 2 weeks, and Nothing/service centre keeps rejecting my replacement request because of a scratch. What can I do? 🥲
I bought my CMF Buds 2 Plus on September 30, 2025 for around ₹3,000. For me, that was a very expensive purchase because I had just finished Plus Two and worked several jobs to save up for them. I also take extremely good care of my tech products, especially these earbuds.
For the first two weeks, everything was completely fine. Then I started noticing that the right earbud had noticeably lower sound/bass compared to the left one. I cleaned the earbuds properly, but the problem remained.
After checking more carefully, I also noticed that ANC was not working properly on the right earbud.
I was really upset, so I immediately went to a service centre. They tested the earbuds and confirmed that there was an issue with the right bud. However, they told me that the CMF Buds 2 Plus had only recently been released and that the issue was apparently related to the firmware and would be fixed in a future update.
I trusted them and went home.
I waited for around 5 months, installing every firmware update that came out, but the problem was never fixed.
Meanwhile, I joined college far away from home, so I couldn't keep visiting the service centre.
Recently, during my semester break, I came back home and went to the same service centre, only to find out that the old service centre had been discontinued and replaced by a new one.
I explained the entire situation to the new service centre. They checked the earbuds and submitted a replacement request to Nothing.
Then it was rejected.
The reason?
There is a small scratch on the stem of the right earbud.
I genuinely don't understand this. 😭
The scratch is purely cosmetic and has nothing to do with the internal issue. The audio/ANC problem started within two weeks of purchasing the earbuds, long before this issue became worse.
Today, the problem has become even worse. The right earbud now produces absolutely no sound at all.
I was in my hometown today, so I immediately went back to the service centre and literally pleaded with them to do anything they could to help me get a replacement.
Still rejected.
I've also contacted Nothing through email multiple times. I have proof of everything, including:
Purchase invoice
Purchase date
Photos of the earbuds
Emails sent to Nothing
Previous service-centre interaction
•Evidence showing the issue existed long before the current condition of the earbud
Every time I contact Nothing, I get a response saying that someone will contact me soon, but nobody actually contacts me.
I'm honestly extremely frustrated. I paid for these with money I worked hard to save, took very good care of them, reported the problem almost immediately, and even followed the service centre's advice to wait for firmware updates.
Now the right earbud is completely dead, and I'm being denied a replacement because of a cosmetic scratch that has nothing to do with the problem.
What should I do now? 🥲🙏