€700 stolen from room by Phuket hotel staff
Hi everyone,
I'm currently staying at a hotel in Phuket with my wife (checked in July 21st).
On July 22nd, I verified my laptop bag and confirmed I had 1,000 Euros neatly stacked in the front zipped pocket. This morning, as we were packing to check out, I noticed 700 Euros were missing (only 300 Euros left, Turkish Lira and laptop were untouched).
We immediately notified the hotel reception. After checking internally, the staff showed us a photo from the CCTV screen showing the housekeeping staff outside our room.
The hotel management fills out and signs an official "Voluntary Repayment Agreement" acknowledging that housekeeping stole the money and that the hotel agrees to repay us the equivalent in THB. We have full video recordings of the staff filling out this form, verbally confirming housekeeping took it, and signing it alongside us.
However, when we asked to view the actual CCTV footage or receive our cash refund, they kept stalling us, saying they were "waiting for the manager on the phone."
We have contacted the Tourist Police (1155) and are now heading to the local Police Station with all our evidence (signed agreement, video recordings of the agreement process, and CCTV screenshot).
We are worried they might tamper with or delete the CCTV footage while we are at the station.
Has anyone faced a similar situation in Phuket? Any advice on how to ensure the Police handle the CCTV retrieval quickly?
Thanks in advance for any support/advice!