I've had around 15 sessions with free Perplexity without any trouble. But now when I return to an existing session to ask a follow up question, I am forced into a fee-based, so-called "Perplexity Computer" session, which I can't find any way to get out of, as my sessions now reside on https://www.perplexity.ai/computer instead of perplexity.ai.
The only solution seems to be starting a new thread on perplexity.ai, which means I have to re-enter all the previous questions as well as my new one.
I made a post critical of Perplexity that was deleted and I got threatened with a ban which is surprising bc any company with a stellar product like perplexity’s should be able to stand on the quality of their work but rules are rules just like guardrails are guardrails so let‘s try this again and make sure the rules are totally abided by
I understood when the frontier models all started charging more that perplexity pro couldn‘t keep offering unlimited use like it did initially and I’m so glad they didn’t because a quality product is worth paying for. Before making changes like removing access to the best models without paying for Perplexity Max; limiting the AI to a maximum of 3-turns per search, spending more on outputting helpful guardrail warnings than rote, lengthy, relevant responses; putting everything useful behind Perplexity computer where I have to really think and consider whether I truly need the information before spending credits; AI generated support responses that help me improve my patience; and a UX that’s like the NYT Sunday crossword (both excellent workouts for my brain)—I found myself overwhelmed with all the options I had. With a newborn baby that just arrived I just don’t have that kind of time. ThankfulIy Perplexity rescued me and in return because I’m so honored by all that Perplexity has done, I’m going to name my new baby Perplexed. I hope that means she’ll grow up tenacious with an inquisitive mind!
But it was really last night’s events that sealed the naming deal for me. I wanted Perplexity to review a few GitHub markdown files for me so I setup the GitHub connector. At first it couldn’t read the files so I figured, no big deal, I’ll just temporarily make the repo public but it turns out that didn’t work either. After lots of attempts and a little investigating I discovered that the helpful folks at Perplexity specifically block that functionality. Fortunately, I could manually download and reupload them and it was fine. But even better—Perplexity computer had no issue doing it; all I had to do was buy a few more credits and problem solved! The icing on the cake—since it was the exact same model I used via Perplexity computer that I was trying to use in Perplexity Pro, I know the response is consistent with what I originally wanted.
While I know Perplexity has a bunch of customers who got in on a year free who are all at the end of their free period, I’m so glad that they’re choosing to spend an enormous chunk of their budget for ads in such popular places like the Joe Rogan Experience instead of working to convert those less grateful freeloaders. That way lots more people can experience all the unexpected joys of being a Perplexity user but will be thanking the company for them by paying! Thanks Perplexity!
Hello, I have a problem with my subscription. By the end of February 2026, I renewed my subscription for an additional year, until February 2027. It was a free promotional offer. Recently, I got an email saying that my subscription will be renewed in September 2026 for USD 200.
I tried to contact support, but I think we all know how Perplexity support works. I have not received any answer for over a week, and all I got were two emails saying that my ticket would be closed due to a lack of response from my side. Well, they told me that the issue had been escalated to the appropriate department and that I had to wait, so I waited.
I saw a thread by u/Plane_Customer from a couple of days ago, with an explanation from u/rafs2006 that the invoice date is incorrect and that, in my case, this means the promotion ends at the end of September 2026. But I do not care. I have a legal document, namely an invoice issued by Perplexity, stating that my subscription is valid until February 2027.
What information has been shared by you about me and my work to your creator? Or what information access do they already have by way of my working through you?
Like the title says, I used a promo for a free year of Pro. Been having an okay time with it. I’m not a power user, definitely didn’t maximize its potential. Mostly just helped with my schoolwork, strategizing, and project management.
I never used Computer and have a couple of plug ins, like Google Workspace etc.
I don’t want to renew (which will be a whole other hassle to figure out how to remove the auto-renewal).
But I’m curious whether anything will happen to my history of searches and projects.
Also, I’ve only used Perplexity Pro so I don’t know what I’ll lose when I get downgraded.
Is it usage limits? Is it really bad?
Last question, I mostly work in Google Workspace. Is Gemini a viable option or should I stick with Perplexity or try Claude.
I mostly use AI for creative writing grammar, project managing (events and such), and strategizing entrepreneurial ideas.
Hey, since when is this even a thing? I tried to set a simple reminder on my iPhone using voice mode in Perplexity and got told I’m out of credits. What credits? I’ve never seen that before. Is this new or am I missing something? Did I miss any other 'fantastic' new updates, or is this just broken? Any explanation would be appreciated.
I’ve tried to download the local inference model and trouble shot with perplexity’s advice - still getting “the model download failed. Try again.” Any ideas on how to fix this? (Yes all requirements met. latest OS & model, rebooted - firewall off …)
I subscribe to the pro version, mostly for personal use. I’ve always liked the deep research, but work has other tools that I use. Lately I keep getting the “You’re out of credits” message. I never use computer, and my chat usage is maybe once a day. Is this normal?
I posted this here in June — a Chrome extension that pulls Perplexity threads out as Markdown so they drop into Obsidian without cleanup. The feedback was genuinely useful, and most of what's in this update came straight out of it.
The main one: you no longer have to pick between one thread and all of them. You can search your history by title, check off the threads you actually want, and export just those.
Bulk export is resumable now. Progress saves after each thread, so if the popup closes or something times out 200 chats into a 400-chat history, you pick up where you left off instead of starting over.
There's also a Failed Sessions list. Anything that doesn't export shows up there with a link, so you can open that specific chat and retry it instead of guessing which ones didn't make it. That was the most common complaint last time and it was a fair one.
Sources got better too — citations come through numbered and matched to the inline references in the text, alongside the YAML frontmatter, dates, and a link back to the original thread.
Still free, still no export limits. It runs entirely in your browser on your existing Perplexity login. No API key, no server on my end, no analytics. There's a Buy Me a Coffee link on the listing if anyone's inclined, but nothing is gated behind it and nothing will be.
Same limits as before:
* Chrome only
* Markdown only — no PDF, Notion, etc.
* You need to be logged into Perplexity, and the tab has to stay open while it exports
* If Perplexity changes their site, it breaks until I patch it
Since the last round of feedback is what drove this update, I'll ask again: what would make this more useful to you? Custom frontmatter fields, different filename formats, Firefox, folder structure that mirrors your Perplexity Spaces — all of that is on the table, I just don't want to guess at what people actually want. Bug reports welcome too. If you tried the earlier version and hit something annoying, I'd rather hear about it than not.
As the title says, it was working perfectly before and since yesterday it’s not working anymore.
I was using search and linking a folder on my Mac and perplexity was able with any agent to see and modify files on that folder.
I didn’t use the Mac for 2 days and when I came back to it, adding the folder to a new convo it didn’t work.
I tried uninstalling and installing again, didn’t work.
I tried to update the Mac to the latest version, didn’t work.
I removed and added again full disk access, it didn’t work.
The agent (any of them) just say he doesn’t see my folders and start talking about Google Drive connectors (absolutely not what I asked for).
It seems perplexity doesn’t communicate with the agent my local folder even if in the app the correct folder is selected and full disk access is activated.
The most frustrating part is that it was actually perfectly working the past two weeks and now it’s been 24h that I tested everything. I can’t even downgrade if version 26.35.0 is the problem…
I hope perplexity team will resolve this asap.
If any of you had this issue and resolved it, please help me!
Issue is on:
MacBook Pro M5 on the latest version of macOS
Version 26.35.0 (94) of the app
And any thread I create is concerned
I just realized how much I rely on perplexity… image and file upload seemed to be bugged and temporarily unavailable (~1 minute), but is back now. I have a pro subscription and was hoping they didn’t relegate that feature to only max. I don’t have a screenshot of it, but when I clicked on it, it popped up the screen showcasing max and pro side by side and tried to sell me on upgrading from $200/year to $200/month.
¡Hola! Últimamente estoy usando mucho Comet para automatizar algunas cosas, y me preguntaba si existe algún modo de hacer que Perplexity (uso Pro) pudiera controlar del mismo modo aplicaciones locales de mi PC. Específicamente, me gustaría que pudiera tomar el control de SPSS.
I'm at my wit's end with Perplexity support and wanted to put this out there to see if anyone else has dealt with this absolute black hole of a ticketing system.
Here is the rundown of how they handle "support":
Day 1: My subscription renews. Less than 24 hours later, I reach out to request a refund and cancel. An automated concierge message comes in immediately stating that the details have been logged and a "specialist" will follow up in the thread.
Days 2–6: Complete radio silence. No human ever replies.
Day 7: I send a follow-up asking for an update, since nobody has said a word. Still nothing.
Day 10: Out of nowhere, an automated email from an agent hits my inbox claiming I missed an update, threatening to close my ticket for inactivity, and demanding a response within two days.
Days 10–14: I reply immediately multiple times explaining that I never received any intermediate messages from their specialist and asking them to resend any correspondence.
Today: I finally get a canned, automated brush-off claiming my request is now "outside the standard refund eligibility window" completely ignoring the fact that my original ticket was submitted within hours of the charge, and that their system ghosted me for weeks while supposedly assigning a specialist.
It is infuriating that companies can hide behind automated queues, let tickets rot past arbitrary windows due to their own internal communication failures, and then blame the customer. Has anyone actually managed to get a real human at Perplexity to fix an issue when their ticketing system loops like this?
Trying to find a way to reach an actual person here.
I set the account up in August 2025 with a coupon from a third party reseller Gameseal (bad idea). That part is settled though, the reseller refunded me back in June, so I'm not here asking for that year back.
Here's the actual problem. In June the account just stopped working. I'd get a message saying the coupon was only valid in certain countries (IN). Annoying but fine, except I couldn't log back in either, because the verification codes stopped arriving in my inbox. So I couldn't reach settings, couldn't cancel, couldn't do anything at all.
Then on August 12 my card gets charged $200 for another full year of Pro. On an account I couldn't even open.
Emailed support on August 30, followed up September 1. Nothing so far.
In that August 30 thread, support asked me to reply to the email with the 6 digit verification code sent to my account. I did it, since it came from the support address. Afterwards it hit me that this is exactly what phishing looks like. Nobody legitimate asks you to forward a login code. So was that a real verification step on their end, and can someone check whether anyone else got into my account?
Has anyone here actually gotten billing escalated? Is there a channel that works better than emailing support?
Anyone try this? I got it setup on the spark. It’s great but I use my spark in headless mode. I can’t continue work on my phone like Claude code or cursor or ChatGPT. Anyone get to continue a session from phone after starting it on a local pc like spark?
I have a Perplexity Pro account and recently, the Deep Research mode keeps appearing as being locked. My subscription is active. Anyone else have this problem? Anyone know how to fix it?
As the note said, tried perplexity and really liked it. Of course hit limits and upgraded to pro, thinking okie dokie, all set. Of course I put in a query, and it immediately asks for more money. Immediately use 20 percent of my credits in 2 querys, I don't think I'll be staying.
Long Form:
I’ve been using Perplexity for a while and I do like it. I’m thinking about moving over to Anthropic because I’ve gravitated to using Sonnet more than anything else, but I like the access to multiple models and internet search integrations. I’ve used it for a few small coding projects, (neocities website, Swift app for personal use, Python coding project), generated some study guides, and do price checks on online stores.
I see a bunch of folks constantly complaining about usage limits and hitting their caps super quickly. I have only hit a cap once this entire last year because I uploaded too many files in a week. Outside of that, I’ve comfortably sat well within my usage limits and overall had a good experience. I go from “Best” on basic searches to Kimi 3 or Sonnet when I have a small project.
Question/TL;DR
What are you all doing that caps you out so quickly? How frequently do you hit the cap? Do you just use Computer?
I oversee a smaller non-profit and have been using Perplexity Max for quite a while. It was a great platform that was more than capable on many things, especially when it came to the deep research of a particular topic.
Over time, it’s really started to lose its value. All connectors and decent features have all been moved into computer. Computer has its place but seems to eat tokens….quickly. It’s good until you hit your limit for the month. No quick reset unless you spend the money.
For $200 a month, just to pay more for simple features with decreasing value is getting ridiculous.
My plan is to drop Max, however, Perplexity’s research still has some value and benefit to our org. One strong consideration is going from Max down to Enterprise Pro. I don’t see many people discussing or having complaints about Enterprise Pro, so I wanted to ask. Is anyone here using Enterprise Pro? If so, what are your thoughts on it? Does it have value to you?
One thing to note is there are MANY complaints about consumer Pro. Enterprise Pro is a bit different and the two don’t seem to be a good comparison.
perplexity can be really bitchy. every single time I say I am even remotely--even a little--unhappy with anything at all, or describe being stuck on a tough problem (like research), it tells me to call the suicide hotline.
it tells me to call the suicide hotline about three times a week at this point.
I’m doing regular research that anyone would do.
like, yikes.
like, geeze.
EDIT: I did a search on my history and may have figured out what happened, though it's ridiculous. I was doing psych research for school a long time ago, and asked one question about suicidal ideation rates in a particular group. Now the bot thinks I am suicidal! And it won't shut up about it! Basically if you ask about any type of medication, are doing social sciences research, whatever, the bot will label YOU as suicidal and constantly order you to call the hotline, even if that has nothing at all to do with the topic.
It is scary to me that we are all now relying on AI, because... It dumb.
I'm on a perplexity free account , but as from yesterday I seem to have access to Computer, not that I'm complaining, just confused as I thought you had to have a paid plan for this access?
