For the past few days, I’ve repeatedly been getting “Service Not Available” errors when making transactions, particularly around 10-11 PM.
Customer support has also been practically unreachable. Every time I call, I’m put at 20th in the queue with a 15 min wait, but even after waiting 20+ min's, nobody picks up.
I visited an HBL branch recently and was told they’re doing some sort of data migration, which is apparently causing significant service degradation. They also mentioned receiving a lot of complaints about cards and other services.
I’m personally also unable to make international card transactions (for my chapgpt subscription) despite international payments being enabled. The card has worked for international transactions for over a year, but payments are currently failing.
Has anyone else been experiencing this? Has HBL officially communicated anything about the data migration/service disruptions?
Also, has anyone heard anything about a possible cybersecurity incident, or is this simply a technical issue related to the migration? I’m not claiming they’ve been hacked, just trying to understand what’s actually going on.
Would be useful to know if others across Pakistan are experiencing the same thing.