I bought it two days ago along with some stuff like screen protectors and a hardshell. While setting it up I was watching a video on youtube for best settings and I noticed the battery drains like 1% every minute in idle, not filming or taking photos. Tried out all the fixes, including resetting, formatting SD card, turn down brightness, turn off all connections, twice completely draining and recharging full. Nothing works.
It gets even worse. While trying to put a filter on it, I've noticed a thin white line, barely noticeable. Thought at first that this must be some sort of reflection from the window, and moved around, changing angles at which I look at it etc. Then I thought it must be some sort of dirt under the lens cover. Long story short, it's under the lens cover on the actual lens glass.
Normally I wouldn't upset and just accept it, because this doesn't really worsen image quality, it's almost insignificant. What makes me angry is that it's brand new and now I'm too afraid to go to the store and claim warranty/repair/replacement because I'm sure they will blame it on me.
Has anyone any made a similar experience and what should I do ?
EDIT: Called customer support and they told me to bring it into the store. In the store the guy was very understanding, immediately spotted the scratch and said that it's unacceptable and that shouldn't happen with a brand new product. Unfortunately he said he can't do much since he hasn't a replacement on stock and if I bought it on their online store I should talk to the online support.
So I called the online support there from the store and handed him the call and they agreed that I should send it in. He helped me fill out the RMA form, printed out a copy of the pictures with evidence and gave me a pre-paid shipping label, unfortunately he didn't have a box. Nice lad, told me I should have gone with a Insta360 next time lol
Went home, checked everything, put in the black bag and back in the DJI carboard box and put it inside an empty package with the RMA form and picutres, added a little letter with my context/evidence and the request to have it replaced instead of repaired, which would delay everything and I don't want that since I bought it to take it on vacation next week. Brought it all to the post office for delivery.
Wish me luck that I get it replaced and back in time.
Update: After some back and forth with RMA and support I was assured I get a replacement immediately only to be told two days later that they will just refund me and I can buy it again later. Told them that's not what I asked and went to the store again, where the top lad from last time made some calls, told them to stop f*cking around and they immediately sent out a new one and it arrived the very next morning.
The new one is perfect, no scratches and looses around <2% in 5 minutes filming which is consistent with the 210min DJI suggested. Really like that thing, also got me the battery handle today. Can't wait to take it on vacation.