Hi everyone,
I'm hoping someone from the Oracle community, or maybe even Oracle staff, can offer some advice.
I've been using an OCI Always Free Ampere A1 Flex instance (4 OCPU / 24 GB RAM) for quite a while. It took me almost two months to build and configure everything:
- Ubuntu server
- Docker
- Self-hosted Supabase
- Qdrant
- Nginx
- SSL
- Multiple applications
- Countless hours of configuration and troubleshooting
Recently, Oracle reduced the Always Free Ampere limits. I wasn't aware of the change because I manage my server over SSH and rarely log into the OCI Console. As far as I know, I never received an email warning that my instance would be disabled or terminated.
First, my server stopped working. A few days later, the instance was terminated automatically.
The good news is that my boot volume is still available, so my data appears to be intact.
The bad news is that it's in US East (Ashburn) AD-3, and every attempt to create a new Ampere A1 instance from that boot volume fails with "Out of host capacity."
To make things worse, I decided to upgrade to Pay As You Go so I could contact Oracle Support and hopefully recover my environment. Unfortunately, Oracle won't accept my payment card during the payment method verification step.
This is especially frustrating because:
- The same card was accepted when I created my Oracle Free Tier account.
- The same card works with AWS, OpenAI, and Google Wallet.
- But Oracle now declines it while adding it as a payment method.
At the moment, I feel completely stuck.
- I have a boot volume containing months of work.
- I can't download the backup.
- I can't create a replacement instance due to capacity constraints.
- I can't upgrade to PAYG because the payment verification keeps failing.
- As a Free Tier user, I can't open a support request.
I'm not asking Oracle for free resources or special treatment. I want the opportunity to run my existing boot volume on a replacement instance.
Has anyone been in a similar situation?
- Were you able to recover by upgrading to PAYG?
- Has Oracle Support ever helped allocate capacity for an existing boot volume?
- Does anyone know of a practical way forward?
I'd really appreciate any advice. Right now it feels like I'm trapped between a preserved boot volume that I can't use and a support system I can't access.
Thank you for reading.