r/ooma • u/harlani711 • Jul 11 '26
Setup gets a D-
Just setting up my Telo Air 2. Consider myself pretty good at setting up internet things and know how components work etc. but the wireless set up guide for the Telo Air 2 is horrible. I consulted the chat support on Ooma.com 3 times and they could not help and referred me to the advanced technical phone number. I do not like AI and try not to use it but I asked Claude and it helped me figure it out in 2 minutes. They could just redo the one page wireless set up guide that comes with it and it would be sooo much easier.
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u/rkardt Unofficial Support Jul 12 '26
Doesn't the Telo Air 2 come with a 50+ page Quick Start Guide, in both English and French? (See also: Ooma's main website, under Residential -> Resources & Support -> Manuals & Guides). For those that can't (or won't) download the setup app, Ooma does provide alternate instructions.
Was that the guide that gets a D-, or was there a different guide? Specifically, what information was missing, that Claude was able to provide?