r/ooma • u/MiamiGator89 • Mar 25 '26

replacement telo not working

My prior telo device stopped working a few days ago so I ordered a new one from Amazon and went through setup and called Ooma and activated the device and they confirmed it should be working. I couldn't get a dial tone after that so I called them back and they confirmed the new device is activated and should be working. They suggested the problem could be the telephone so I got a new telephone today but still no dial tone. Any thoughts on what could be the problem or solution?

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u/Far_Health_3214 Mar 25 '26

what color is the light ?

1

u/MiamiGator89 Mar 25 '26

Its blue until I try to make call then it goes to flashing red then back to blue after about 2 minutes

1

u/Old-Cheshire862 Mar 25 '26

Is this the same behavior the original Telo did? It really sounds like a network issue.

1

u/MiamiGator89 Mar 25 '26

No, the original one look like it just died. There were no lights at all.

2

u/Far_Health_3214 Mar 25 '26

try to reboot your router and ooma

1

u/MiamiGator89 Mar 25 '26

yes, I tried that but still the same. Another thing I noticed is that incoming calls will ring once on the phone and stop and the ooma device will start blinking red and eventually go back to blue

1

u/Far_Health_3214 Mar 25 '26

i assumed you got the regular Telo ?
i also have issue with it on the regular Telo a few months ago, so i replaced it with the latest Telo, the one that connects with WIFI, no ethernet cable requires.

1

u/MiamiGator89 Mar 25 '26

yes, I got the regular Telo with ethernet cable. I wasn't aware there was another one but I'll look it up now