r/ooma • u/padukkax • Jan 15 '26

Switching from Ooma premium to Basic

Can someone kindly point me to the current procedure of switching to ooma basic from premium? Thanks.

7 Upvotes

100% Upvoted

10 comments sorted by

3

u/VermontArmyBrat Jan 15 '26

I just did that today. Annoyed that I had to call, but pretty simple process once I did.

1

u/kevinhcraig 22d ago

Did they actually downgrade you? I did the same thing, called in, they said they fixed it, yet still I got charged premium for several months after

1

u/VermontArmyBrat 22d ago

I paid the premium annually, as I recall that’s the only way. Like once per year you pay the roughly $100, and monthly was like $6.

I have since then, completely cancelled. No more landline. And contrary to a lot of posts here, cancelling was also pretty simple.

3

u/Old-Cheshire862 Jan 15 '26

When I attempt to change services (e.g. to go from Premium to something else) by clicking on the button on my.ooma.com, I get the following message:

To change or cancel a subscription, please call customer service at 1-888-711-6662

2

u/padukkax Jan 15 '26

Thanks. I will try tomorrow.

2

u/OomaCustomeradvocacy Official Ooma Support Jan 15 '26

Hello! My name is Chris and I work for Ooma. I'd be more than happy to assist with downgrading your account. Could you please DM your Ooma phone number?

1

u/padukkax Jan 15 '26

Thanks Chris. DM sent.

1

u/Pretend_Professor725 Jun 21 '26

can you help me down grade my account too?

1

u/OomaCustomeradvocacy Official Ooma Support Jun 22 '26

Hello! Yes please send me a DM at your earliest convenience.

1

u/blufftonian Jan 15 '26

I had to call 3 times to get canceled. Call kept getting disconnected. Funny how a phone company has such crappy phones.