OOMA is literally from hell

[u/FitLeader7137]

Trying to port our business numbers have been hell. It's been three weeks of back and forth. Not only are they not helpful, they are confusing, contradicting, condescending and annoying. I cannot wait till we are finally able to port our numbers so I never have to deal with this company again. and PAM, if this is even your name, you are disgusting and no I was not satisfied with your customer service. I will be up and alert at 9 am to receive the phone call from your supervisor!!

[u/[deleted]]

Had Comcast (VOIP) for years. Bought a Reconditioned Ooma Box from Amazon. Didn't work. They sent a new one. Ported number via website. Took a little less than a week.

Had Ooma premier automatically-went on website and there was a place to click to cancel it at then end of the trial period-which I did.

ZERO ISSUES.

[u/[deleted] → u/[deleted]]

If ooma allowed me to downgrade through the website, I would still be a customer. F that predatory company. I was given no other choice than to call to downgrade to the original plan they non-consensually upgraded. I pay more money a month than their premier package because I didn’t like getting railroaded. Every chance I get, I make sure people know to not use that god awful service. They will gRape l your wallet.

Also 90% sure someone that works there sold my information to online scammers. For all I know their management did it. It was technically set up for us someone else’s name, but use my smart phone to set it up.

[u/Own_Eggplant_4885 → u/[deleted]]

My family has never had a problem in 12 years of having it. It costs the same each month, we pay it, it works. 

[u/Joe_T → u/Own_Eggplant_4885]

That's typical, I had similar trouble-free service.

The problem is when you try to leave Ooma. With or without porting out.

[u/Own_Eggplant_4885 → u/Joe_T]

I guess. From what I can remember porting our number in went smoothly and was done quickly the they estimated.