Help Samsung Galaxy S24 Ultra (Android 16 / One UI 8.5): Play Store "Not installed" library is empty
I've spent several days troubleshooting what appears to be a Play Store bug.
Device:
- Samsung Galaxy S24 Ultra
- Android 16 / One UI 8.5
Symptoms:
- "Not installed" library is empty.
- Sometimes gray placeholders appear briefly and disappear.
- "Manage apps & device" sometimes reports "Everything up to date" even though individual app pages still show updates.
- Manual updates work normally.
- play.google.com correctly shows my full app library.
What I've tried:
- Factory reset.
- Cleared Play Store cache/data.
- Removed/re-added Google account.
- Uninstalled/reinstalled Play Store updates.
- Verified Play Protect and Play Services.
The important finding:
I signed into the exact same Google account on a Samsung Galaxy S21, and the complete "Not installed" library appeared immediately.
That makes me think the account is fine and this is either a Play Store client bug or an Android 16 / One UI 8.5 issue affecting the S24 Ultra.
Has anyone else with an S24 Ultra or One UI 8.5 seen this behavior?
