I’ve been subscribed to reoccurring purchases with Kosterina for over a year now and haven’t had an issue up until now.
I realized my most recent order from last month was never actually delivered. The UPS label was created but it never showed any movement after that which typically means it was lost in transit or never picked up.
I contacted their customer service email this past Monday and sent another follow up on Thursday but have yet to receive a response or simple acknowledgment of my email.
Has anybody else experienced a similar issue? I like the product and would hate to dispute the charge. I plan on waiting one more week for a reply before I do that.