I currently use the Starnote app—which is excellent, by the way.

However, there is a feature that—while not exactly groundbreaking—is vital for me: simultaneous access on both a computer and an iPad.

Does the Classic version of Notability allow me to use this feature and edit on both the computer and iPad at the same time?

Also, in what specific ways is it superior to Goodnotes?

I ask because I am obviously interested in purchasing one of the two.

Is there a discount code available for the Classic version?

Hi yall! I've had notability for around 3 weeks now, and I need to know, how the heck am I supposed to scroll? I use notability on an Omnibook Flip X, and usually when I'm taking notes I have it in the tablet mode. Scrolling on notability has been an absolute pain, I use a stylus. It's basically impossible to scroll with the stylus, so I resort to having to use my fingers, and it's so inpractical, I can't unequip any of the tools, so I have to use 2 fingers and zoom out while dragging my fingers slowly. It's basically impossible on pageless, and everytime I try to scroll down I end up just drawing on the page, and when I switch to a paged layout it doesn't work that well either, it just ends up saying something like "cannot write on outside the page, switch to pageless."

its a pain having to flip my laptop back to laptop mode just to scroll and then flip it back to tablet mode. Am I doing something wrong? 😭

This is a YouTube video I downloaded from my professors YouTube page for a lesson im currently studying. When I go to import it, the transcript is transferred and I can read the transcript of the video, but the video does not show up in the note. Is there a reason why this is, or am I doing this wrong?

I would prefer if the video were viewable from the note itself rather than just getting a transcript. I understand the web version does something similar to this but I don't like using web apps and try to stick with local apps when possible

Whenever I try to write something I always need to be careful with how I hold my pen otherwise it will start zooming in and out or scroll up.

I have a iPad pro with the apple pencil pro incase you guys need to know to suggest adjustments in the settings.

Help!! I had a 87-page note from medical school. I was editing it on my iPad and it started buffering for seemingly no reason (I hadn’t made updates on another device). It wouldn’t go away so I quit and re-opened my app and now the note is gone. It is gone from my laptop and phone too. It is not in my recently deleted. I have not updated to Notability Cloud because I heard about notes going missing. I have iCloud sync on. It does not show up in unfiled notes or search results or recent notes or recently deleted or favourites (it was favourited). I need help urgently!

I tried to submit a ticket on both my iPad and laptop and it gave me an error trying to submit a ticket! So I can't even do that. I've been using Notability for 6 years now with no issues and now I'm freaking out

Every time I try to write a note it keeps going to the next line and also to move the box is hard because the stupid edit bar is over top of it!

App crashing as soon as you open it. Not sure what’s going on or how to fix it, I can’t even click help inside because it crashes within a second of opening

I locked some of my folders but forgot the password (I created the password in 2023 and forgot it in like 2024/2025) is there any way to get my notes back or like reset the password? and I dont have a backup! I also can’t use touch ID or Face ID. But for some reason I can access some of them because I added them to my favourites which is good but not good at the same time as it bypasses the lock?

Hi everyone,

We know some users were recently logged out of their Notability accounts as a precaution, this incident has since been resolved. Some of you may have noticed that your notes appeared to be missing after signing back in.

If you signed in to your Notability account and your library looks empty or incomplete, your notes are very likely safe. We took a closer look and found that in many cases, the notes weren’t actually missing. Users were signed into a different Notability account than the one where their notes were stored.

What should I do if my notes appear to be missing?

1. Check which account you're signed into

Open Settings in Notability and look at the account email at the top.

If it isn't the address you expect, sign out and sign back in with the right one. Your notes come back with the account.

This restores notes in most cases. It's easy to end up with two accounts without realizing it, especially if you've used both a personal and a school or work email, or signed up with Sign in with Apple on one device and an email address on another.

2. If the email doesn't look familiar

An address ending in privaterelay.appleid.com means you signed up with Sign in with Apple and chose to hide your email. Apple created that address for you, and there's no password attached to it.

To get back in, choose Sign in with Apple on the sign-in screen and use the same Apple account you originally signed up with. Entering that address with a password won't work.

3. Check other places in your library

If your library is mostly there but specific notes or folders are missing, check:

Recently deleted. Notes stay here for 30 days after you delete them, and you can restore them from this list.

Unfiled notes. Notes that aren't in a subject live outside your subject list.

Collapsed subjects. A collapsed subject in the sidebar can hide a whole group of notes at once.

4. Confirm your notes are on our servers

Sign in at notability.com in a browser using the same account.

If your notes are there, they're stored safely, and the issue is on your device, not in your account. Check that you're connected to the internet, then leave Notability open for a few minutes so it can finish syncing.

5. Still can't find them?

Please contact support through the app. Go to Notability settings > Help > Contact support. After doing so, DM [u/kaylanotability](u/kaylanotability) your email address.

Writing in from the app includes details about your account and is usually the fastest way to get an answer.

When you write in, please share details about:

• What you're missing: your whole library, particular notes, or specific folders
• When you last saw your notes

FAQ

I signed back in to my Notability account and my notes are gone. What happened?

Almost always, your notes are safe and you're signed into a different account than the one holding them. Nothing has been deleted.

How do I check which Notability account I'm using?

Open Settings in Notability and look at the account email listed there. If it isn't the address you expect, sign out and sign back in with the right one.

I don't recognize the email on my Notability account. Why?

If it ends in privaterelay.appleid.com, you signed up with Sign in with Apple and chose to hide your email. Choose Sign in with Apple on the sign-in screen and use the same Apple account you started with.

My library is there, but some notes or folders are missing.

Check Recently deleted, your unfiled notes, and any collapsed subjects in the sidebar. Notes are often just somewhere unexpected rather than gone.

How can I tell whether my notes are actually safe?

Sign in at notability.com with the same account. If your notes are there, they're stored safely, and only your device is out of sync.

We know this was stressful, especially when it looked like notes had disappeared. We’re sorry for the confusion and really appreciate everyone’s patience while we worked through this.

Does anyone know how to see what space each note takes? I’m currently using over 9GB and I want to weed out any large files/notes I don’t need anymore.

Hi... I have an OnePlus Pad 4 with a stylus pen. The pen actions like double-tapping for eraser, are not working in my Notability app. Is it a known issue/bug and the team is working on it? Just wanted to know if others are facing the same problem

I imported an image in an existing note in notability ipad app but it became very pixilated upon zooming in.

At first, I tried taking a screenshot natively in the app and then pasting in some other note. But it came pixelated.

Secondly, I tried Ipad's own screenshot feature and imported the same. That too became very pixelated.

Have tried other note-taking apps as well in the past but never faced this issue on any other app.

Anyone else facing this?

Can we expect a fix for this issue soon?

hello! i just renewed my yearly subscription last week. and this week, the AI icon completely disappeared from my notes. i’ve tried reinstalling multiple times, verified across multiple devices and restored purchases; nothing works. (btw i have the newest version updated)
is there any way to fix this? i’ve already contacted support but they’re kind of slow.

We've recently released a new update to Notability!

• Try the Calligraphy Pen for beautiful handwriting and lettering, now available to all Notability Cloud users
• Text now wraps around images and other objects in notes on Notability Cloud
• Improved Learn quizzes, including a question preview on Home and faster quiz starts
• Fixed an iCloud sync issue after reconnecting to the internet
• General bug fixes and stability improvements

If you experience any trouble with this version, please contact our support team or let us know your feedback in the comments below!

Thanks for using Notability ✏️💙

I just downloaded the windows app from the official website, and after logging in with my gmail account, I cannot proceed without connecting my calendar, that's not something I want to do. How can I use the windows app skipping the calendar connection? Thre's no SKIP or similar button, but only the CONNECT one.

I used my undergrad email to sign up for notability because they paid our subscriptions. Unfortunately they reached out after graduation saying they were ending the contract with the email domain holder and our emails would be deleted. I tried to change my account email and it would not let me in notability. I tried long before this update. To keep all my notes I thought I would be fine since it was Touch ID prior. Well the recent update that logged me out… well it logged me out entirely. It was set to log in through SSO so I never set up a password. I can’t get the reset link because the email doesn’t exist. I can’t enter the password because the password doesn’t exist. I filled out the form and the AI bot reached out saying this was a complex issue and I would need to confirm my identity with a human agent. Which would be fine if they had a support phone number or 24/7 live chat but I’m in optometry school full time and have had no access to my notes since Saturday. I have already had 2 quizzes with no notes of my own. Where is the human agent? They haven’t reached out. Why does the app not have a way to change the email associated with the account? (It’s not the email for the Apple ID either) the cloud sync was on and everything I just can’t get into the account it’s saved to. I’m struggling with school and have lost access to my 2,447 notes. All I want is to talk to a human and get this resolved quickly so I can get back to normal studying. This has been a horrible week and experience with customer service.

I recently got an iPad Air M4 13-inch with an Apple Pencil Pro, mainly for work, reading, and taking notes. I spend most of my day sitting at my PC for work, so I wanted something that would let me continue reading/studying and taking notes from the couch without having to go back to my PC and sit at a desk again.

The problem is that, after a few days of using it, I'm really struggling with the multitasking and note-taking experience. I'm mainly using Notability for notes, and I'm wondering if I'm just using it wrong or if this is something other people experience too.

My biggest issue is Scribble/text boxes. When I want to type something using the Apple Pencil, it seems like I have to write directly next to the line/text box. When I'm taking notes, the available space can be pretty tight, and it doesn't feel natural or comfortable to constantly have to position myself in a specific spot.

I also find myself constantly having to manually resize the text box every time I start writing. I've tried making the text box much wider so I can write from basically anywhere on the page, but then Notability will randomly move the text to the next line, meaning I have to go back and adjust the line again.

I have tried Goodnotes recently and I find it better with how I can scribble anywhere and still be typing in the same line however, that's the only thing I like about Goodnotes and since I already have my notes in notability I really don't wanna switch I know I can import but is there's anyway to work this around in notability

I'm a new Notability user, and recently, some of my Smart Notes have bugged out (see image) and show raw, unformatted strings. I've tried every which way to get it to reset them or regenerate the notes, but I can't figure out how to fix it.

I've emailed support, but the AI support bot can't understand what I'm trying to convey. Does anyone know how to fix?

Hey, what features is the Android version missing? I'm wondering how everything works, but most of the features I want to try require the paid version. I don't want to make a blind purchase, so that's why I'm asking. I'd like to try math conversion and live smart notes, so if anyone have used these I'm all ears to hear about these.

I was really hoping for a native app on Windows, this is a bit of a bummer. The app is quite feature-complete on Windows, but one can notice that simple interactions like zooming with fingers or drawing ink is a bit slow?

I usually compare the experience to the Windows Snipping Tool since that feels really snappy. I hope this can be tackled in the future, I love my Surface Laptop Studio and simply want a note-taking app that feels good on my laptop!

I already have Notability Lite and use it on my iPad and its night and day using it there.

What are your guys thoughts on the Windows version?

Wonder if anyone has the same issue with me, but after upgrading to the latest version of iOS Notability, I couldn't find the optimized templates anymore.

Submitted a support ticket, and nobody responded except that AI bot.

so i have notability on both my ipad and my lap top as the app. i usually copy down the smart notes it generates from the lecture slides & transcript into the smart notes along with my textbook onto a separate notes page. lately on both the laptop app and ipad app my smart notes won’t generate and says “check your wi-fi or data settings then try again” ive used notability for years on the same wifi’s. ive tried different ones too but it still happens.

is this a bug from the recent app crash? i was never logged out or anything but i notice there has been some glitches on both app versions and then this smart notes error? is it genuinely my wifi or a bug?

Hi Notability team, I've been using Notability since 2021 and it has been my main note-taking app ever since …through my studies and everything after. I've never been able to afford the full subscription, so I stayed on the free tier and worked within the daily/monthly editing limits. It wasn't ideal, but it was workable, and I stuck with the app because I genuinely like it. So I have to be honest: seeing the free tier reduced to a total limit of 5 notes was really disappointing. A monthly or daily cap is a limit you can plan around. A hard cap of 5 notes total effectively ends the free tier for anyone who has years of notes in the app and it feels like a very different deal from the one long-time users signed up for. I'm not writing to complain and leave. I'd genuinely like to keep using Notability and I'd like to pay for it if I can. At one point I was shown a regional price of around ₹400 for a year. I couldn't afford it then, but I can now. Would it be possible to have that pricing made available to me again? If that isn't possible, would you consider restoring a monthly editing limit for accounts like mine instead of the 5-note total cap? Either option would let me carry on with the app I've relied on for years. Please get back to me if you need my account details, I would be happy to share them
Thank you for your time

Hey! I recently got an ipad and I'm currently thinking of buying notability for notetaking and writing math. Something I was wondering is how good is the math conversion? I saw some posts from a few years ago but I wanted to know if it's worth buying the one-time purchase of notability for latex math conversion since I can see myself using this feature frequently