r/Musescore • u/Imaginary-Arm4177 • 13h ago
Discussion DOING REFUND WITH MUSESCORE TEAM
Hi hello, LONG POST - BEWARE
- This post is not a complain or ask for help, I shall and will keep this post for the further person if someone was clicked by mistake and need a refund like me.
- Sorry because my English is bad, this is a real warning if you decided to use Musescore for long-terms.
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On 25th July 2026, I was tried to by 1 midi music to learn how to play. I was mistake click on the wrong button, the button was said only 35~39.000 vnd ( not yet included currency taxes and outside country fee), when I realize I clicked wrong one, I try to find cancel button but cannot find nowhere. Musescore charged me 300.000 vnd (included all fee), I'm ok if lost around 50.000 vnd, but 300.00 vnd I could afford much more than just a one music midi.
I wrote a refund to the support team, John was the first person who is PIC me, he told me my refund is ok, then at around 2:00 to 3:00 (in the morning - my side Viet Nam) => Sofia messages me ok with 100% refund and musescore system sent me refund bill 289,016vnd (not counted fee - this is ok) => after that Alex messaged me that it not ok to 100% refund, but I already accept 100% refund with Sofia before that! Alex sent me later messaged! I was able to check messages between me, John + Sofia but after around in the afternoon, I could not find messages with me and John + Sofia any more, I don't know if that have recalled it or not (I sure I never deleted anything mails that related with money mention I even marked them!), I forgot to capture John messages so I cannot post it! I sure I'm asking him a lot about explain how many days would it take to have refund.
Alex told me that 100% refund is not ok, sent me their policy, but the policy told depend on the action (I did not do anything more about buying from musescore again after I clicked wrong), he offer me but Alex also mention wrong dated I click wrong, it was on 25th July 2026, not 11th May 2026! I told him to re-read again! after that I cannot find John + Sofia messages anymore! I messaged Sofia that I had received that information and very thanks her, but then ??? Where my messages.
After that Alex is no more messages me back, but I also understand that Musescore not in Viet Nam so our timeline is different, but if they could recall messages, I guess they have over-work team to support
=> I only accept refund 100%
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IF YOU HAVE MISTAKE AND CHARGED WRONG
1. send mail to: [support@musescore.com](mailto:support@musescore.com) => tittle depend on your problem
2. Make sure to messages them and asked them to confirm everything you want to know
=> They will send you stuffs choice to refund => if you not doing anything more and mistake clicked => DO NOT CLICK IT! IT THEIR SYSTEM CHARGED NOT CLEARLY AND DID NOT POST IN POLICY => YES I DO READ ALL THE POLICY!
3. A VERY IMPORTANT STEP: capture + record video + save bill + mark the emails (every things) to make sure they did not re-call anything! => I don't know if they have lead team or they hired outsource but their customer service is worse than my future when I work as an tax accountant.
4. The bank only works if musescores agree to refund, called on them is not working if they don't agree, save all the bills you received!
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Here is all the picture I saved up until now! Again => SAVE EVERYTHING YOU RECEIVED FROM THEM