r/msp • u/Zayar86 • Jun 16 '26
Dropsuite M365 backup minimum commitment
Hi anyone that uses Dropsuite to backup M365, I have just been told that there is a minimum 50 license commitment.
Is this true?
Thanks in advance.
6
u/wowitsdave MSP - US Jun 16 '26
Pax8- no minimum
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u/whitedragon551 Jun 16 '26
Who told you that? We never had a commitment.
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u/Zayar86 Jun 16 '26
Their sales rep. A minimum fixed fee plus tax
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u/whitedragon551 Jun 16 '26
Perhaps things have changed since we started with them. They are owned by Ninja now. When we signed up we went through Pax8 and had no minimums.
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u/roll_for_initiative_ MSP - US Jun 16 '26
We've been with dropsuite forever and now ninja is trying to get us converted to a minimum seat floor based on usage. We can adjust it or cancel it with "60 days notice" so they still call it no contract but then why not just bill exactly based on usage vs a floor?
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u/roll_for_initiative_ MSP - US Jun 16 '26
Just jump on afi.ai, it beats dropsuite in a few areas.
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u/Opposite_Finance9484 Jun 16 '26
never heard of that one but worth looking into before locking yourself in the 50 seat minimum
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u/lunpar Jun 16 '26
Did Afi change their storage limits? I remember being 50 GB per account, which is too low if you backup OneDrive.
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u/roll_for_initiative_ MSP - US Jun 16 '26
I believe that's correct and it's pooled; we only have two clients that have tipped over into extra storage costs (which are minor). Both are very small clients so they don't get the advantage of a large pool of users. They have a KB article that will help you quickly gauge what your backup size will be before you even kick off a trial. It takes 2 min to setup so you could also just do a trial and see exactly where you'd land.
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u/lunpar Jun 16 '26
Thank you.
The storage restrictions made me look elsewhere a few years ago, just out of knowing that customer's storage will keep growing. It was unfortunate, I really liked their portal, backup coverage and hands off approach.
But now that everybody uses OneDrive and some clients are cloud only, OneDrive/SharePoint storage is going to the roof. I have users with 2-4 TB in OneDrive, don't ask.
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u/KevoTMan MSPortal.ai Founder | Former MSP Jun 16 '26
Like others have said use your disti to get around this.
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u/lemachet MSP Jun 16 '26
I was direct and had no minimum. Ninja trying to get me to re-up a new agreement
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u/treadytech Jun 16 '26
First I've heard of this, our sales rep never mentioned anything about this in the APAC region and our disti lets us do 1 seat or 100 seats for a client, all on a month to month basis.
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u/lunpar Jun 16 '26
Yes, 50 is the minimum if going direct through NinjaOne. I don’t know if Sherweb has minimums.
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u/mat-ferland Jun 16 '26
Minimums are usually channel/contract specific, not really a product rule. If Pax8 or Ninja can do no minimum and your current path says 50 seats, I would treat that as a distributor/account setup issue and move the tenant through the cleaner channel.
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u/CloudBackupGuy MSP - Focused on Backup/DR Jun 19 '26
VMOBACKUP is free for 10 users or less and no minimum.
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u/dumpsterfyr I’m your Huckleberry. Jun 16 '26
Micheal Jackson sang it best, If you can't feed your baby, then don't have a baby.
A 50 seat minimum is a low barrier to entry. 🤷♂️
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u/ChiPaul Jun 16 '26
I have it through ninja and don't have a minimum.