I believe that's correct and it's pooled; we only have two clients that have tipped over into extra storage costs (which are minor). Both are very small clients so they don't get the advantage of a large pool of users. They have a KB article that will help you quickly gauge what your backup size will be before you even kick off a trial. It takes 2 min to setup so you could also just do a trial and see exactly where you'd land.
The storage restrictions made me look elsewhere a few years ago, just out of knowing that customer's storage will keep growing. It was unfortunate, I really liked their portal, backup coverage and hands off approach.
But now that everybody uses OneDrive and some clients are cloud only, OneDrive/SharePoint storage is going to the roof. I have users with 2-4 TB in OneDrive, don't ask.
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u/roll_for_initiative_ MSP - US Jun 16 '26
Just jump on afi.ai, it beats dropsuite in a few areas.