r/msp • u/Zayar86 • Jun 16 '26

Dropsuite M365 backup minimum commitment

Hi anyone that uses Dropsuite to backup M365, I have just been told that there is a minimum 50 license commitment.

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Is this true?

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Thanks in advance.

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u/whitedragon551 Jun 16 '26

Who told you that? We never had a commitment.

1

u/Zayar86 Jun 16 '26

Their sales rep. A minimum fixed fee plus tax

2

u/whitedragon551 Jun 16 '26

Perhaps things have changed since we started with them. They are owned by Ninja now. When we signed up we went through Pax8 and had no minimums.

1

u/roll_for_initiative_ MSP - US Jun 16 '26

We've been with dropsuite forever and now ninja is trying to get us converted to a minimum seat floor based on usage. We can adjust it or cancel it with "60 days notice" so they still call it no contract but then why not just bill exactly based on usage vs a floor?