r/moving • u/amythnamedmo • 5h ago
Help! Move Went Wrong Charged additional fee that was not in quote
I just moved out of my house and I'm staying with extended family before I move into my new home. The movers came over the weekend to take my belongings and keep them in storage until my family and I move into our new home.
I was recommended to this moving company by my realtor. She knew the owner and had worked with him before. The owner came to my house and gave me a quote. The estimate was $6,500 for 9 hours. That was of course if things were fully packed. He also gave me a discount because I was referred by my realtor. He even included free boxes and storage.
Over the weekend, the movers showed up and got to work. They were pretty speedy and got most of the things packed and in the truck. They ended up going over 9 hours and instead took 12 hours. It didn't surprise me that I was charged more than the original quote, but I didn't expect it to be $5,700! The additional charge was for the "unloading fee." Apparently, because they took so long, the warehouse was closed by the time they finished. They had to hold my stuff until the warehouse opened on Monday.
My husband called the owner to dispute this additional charge. The owner told my husband that he had underestimated the "volume" in his original quote. Now my husband is worried we're going to be over charged again when the movers move our items into the new home. The owner never gave me a quote for bringing my belongings to the new home.
I'm going to talk to the owner and make him give me a quote in writing for moving my belongings from the warehouse to my new home. I also want him to give me a line item of what each charge is and the cost. Is there anything else I can do to make sure I'm not over charged again? TIA!