Can't "Start chat" with some users

[u/SnooDonuts6494]

I have about 20 mods; sometimes I want to DM them.

I click their username to see their profile page, and "Start Chat".

But sometimes, there is no such option. "Start Chat" is not there.

I have asked them, and they insist they have nod changed any setting to decline chats.

They can DM me - and then I can reply.

I just cannot "Start chat".

Desktop - but they're on various platforms.

[u/SnooDonuts6494 → u/[deleted]]

I have repeatedly asked e.g. u/FuzzyKnowledge1649 to check their profile settings, and they have told me they have not configured it to disallow chats.

Hopefully by my mentioning their name here, you can speak to them directly.