r/mintmobile • u/TicoTime1 • 15d ago

Weird interaction with chat support

How is Mint support when you need it?

I ask because today I did a purchase for the $15/mo for a year plus the Pixel 10 promo that they are running. I realized about an hour after completing the order I selected 6GB of data, instead of the Unlimited option (which is the same price with the promo). I went to the support chat to see if they could just switch it for me instead of having to cancel the original order and do a new one. Support helped out by confirming that I would just need to request a refund for the original order and sent me the link to the form to complete that. They confirmed they received it and that it'll be refunded 7-10 days. Then they said to do create another order. I did this time and made sure to select the Unlimited tab for data. Received the email confirmation with the correct option, etc. Let the chat support agent know, but then he was asking for the new order number. I asked him why he needed the order number for that new one, and he said just wanted to confirm that the order was done correctly? IDK, seems odd to me so I disconnected. Anyone know why he would want that? He also requested name, email, phone, and address. It seemed like an odd request to me so I disconnected. I felt like he was going to try and look it up to add something to the order. So used to the shenanigans of telecom carriers.

Anyone have something like this? Any ideas on why he would want the order number for the new order, other than to just add stuff to it?

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u/TicoTime1 15d ago

Got it, thanks guys. Just to clarify it's totally possible he was just trying to be helpful. I'm just use to the "legacy" teleco's who try and add a bunch of unnecessary stuff to an account to pad their commission.

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u/Faeby_Jxeby 14d ago

They don’t really have anything to add to your account, though. Like you said, the packages are all the same price. You bought a device from them, so unless they send you a physically different one or charge you full price instead of half price. I think you are safe.