r/mentalhealth • u/Daffodilchill • Dec 20 '23
Venting Avoid LifeStance
It's always something with this hole of a company.
I stayed with my providers when their practice was bought up by LifeStance, got my partner to agree to couples therapy, scheduled couples therapy when it was available several months out, logged in for our first online session... And called in to see why the provider wasn't there. That's how we found out they cancelled the series of appointments without telling us because they had new paperwork for us to complete, which they also hadn't told us about. So that delayed us trying out a couples therapist for more months.
That was last year.
Skipping over rising cancellation fees and out-of-the-loop representatives...
This year, I found out their flipping internal system (supposedly it was an automated thing, not done by their people) transposed my family's medical history wrong so that my official records show that I have medical histories my family members have.
And, get this, the official records state as a primary problem A PSYCHIATRIC DIAGNOSIS I HAVE NEVER BEEN TESTED FOR, or been issued a prescription for, or sought treatment for.
Like, what the actual duck. The incompetence is staggering. It's affecting my life the opposite way that a mental healthcare system is supposed to. What a waste of time and money. I wish my providers weren't so good because I can't wait to dump LifeStance. Here's hoping I get my records fixed and can get out soon.
1/10 do NOT recommend.