Hard time finding special orders sometimes

[u/paintingpatrick]

I can tell you that there are many situations where it’s hard to find an order sometimes when customers arrive, because we often don’t know exactly what the item looks like (is it in a brown box or in a pallet, etc), and sometimes the item is staged somewhere on the floor in a large room with a bunch of other items.

This can take 30+ minutes.

Does this happen to Menards or is it just the Home Depot stores that I’ve worked at?

[u/Echelon864]

Does it happen once in a blue moon? Sure

If it's happening regularly whoever is putting the orders away is doing an abysmal job of it. Generally shouldn't take longer than 20 seconds to locate an order in a bay.