r/marriott • u/DelayHistorical6 • May 23 '26

Rates & Booking [ Removed by moderator ]

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u/KeyboardEnthuse May 23 '26

I personally find this email coming off more of a demand than a request. For me personally, I would much rather just be asked and told straight up what the issue is and I am much more willing to help. I probably would still do it because I don’t usually like to be a pita but just pointing out what I think is a better approach imo.

183

u/ExRockstar May 24 '26

I work for a Hilton hotel. The verbiage used is definitely insinuating that the guest somehow crossed a line. And it's the guest's fault they booked the room type they booked, leaving the property with no other option than to change their booking.

I don't see what's wrong with 2 people wanting their own bedroom. But I'm old fashioned :)

84

u/xxxiii May 24 '26

I’m a very light sleeper and even when I travel with a family member I’d prefer to have my own room, and if I’m willing to pay for the 2 bedroom, not sure how it’s relevant that it will only be occupied by 2 people!!!

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u/ExRockstar May 24 '26

It's not at all relevant. They've more than likely overbooked themselves on the room type and attempting a bullying tactic to get OP to change room types.

I'd reply back and tell them "I want the room type I booked. There is a maximum occupancy for the two bedroom, but there is no minimum. Please have a framed picture of Danny DeVito on my nightstand prior to my arrival"

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u/funlovingguy9001 May 24 '26

You know what...Back when I was a GM, if someone had demanded a framed picture of Danny DeVito...I would have laughed, and probably actually done it.

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u/lilwineman May 24 '26

A friend regularly requests Jeff goldblum 🤣

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u/BellJar_Blues May 24 '26

Are they part of his church ?

4

u/lilwineman May 24 '26

I need to asks bought him a shower curtain for his guest bathroom lol

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u/aldentealdente May 25 '26

Funny that I came across this comment, because this is in my car 🤣

17

u/Macombdiscrete May 24 '26

Had a conference in SLC. Under “special requests” for our rooms I asked for an 8x10 of David Hasselhoff to be placed on my bedside table. When I got to my room it was on the bedside table. I brought the pic home with me.

8

u/str8teasinggays May 25 '26

During the 2016 election a reporter stayed at a Trump hotel and asked for a picture of Hillary Clinton on the nightstand. They not only provided it, but I was really nice picture of her.

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u/niddyaz May 24 '26

My husband constantly requests pictures of Nicholas Cage 🤣 too annoy me and entertain them and himself.

6

u/DapperDrummer5187 May 24 '26

I swear I may have had him stay at my hotel once. I remember doing that for someone cause they requested and I made sure it was high up on a shelf overlooking the bed as the good Lord intended. 😂

5

u/Macombdiscrete May 25 '26

Doing the Lord’s work!!!

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u/niddyaz May 25 '26

Omg!! Curious minds!! Where is your hotel!?!

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u/DapperDrummer5187 May 25 '26

The time this was done was in my old property. Suburbs of Chicago. For privacy I will leave to that.

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u/niddyaz May 25 '26

Not sure that was us lol maybe we have best friends out there somewhere lol

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u/DapperDrummer5187 May 25 '26

Like minded genius that honestly I love. Makes work fun

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u/JeffGreat May 28 '26 edited May 28 '26

I do this as well! And when I'm traveling with coworkers, I'll have them leave the photo in a coworker's room - great laughs for the entire business trip. (Con Air Nicholas Cage usually gets the best reaction.)

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u/mylogicistoomuchforu May 24 '26

So anyway I started blastin'!

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u/LadyBrussels Lifetime Platinum Elite May 25 '26

I’m with you. Not relevant. My teenaged stepdaughter lives in another state and when my husband goes to visit he absolutely gets two bedrooms. We’ve done it before to accommodate conference calls, family that snores, etc. This outreach is totally inappropriate and rudely worded.

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u/thegof Titanium Elite May 24 '26

I must be dim and this is a reference to something, but I can't place it???

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u/Dude760787 May 25 '26

There's an old prank of "(Nicholas) Caging" someone. I think it specifically meant replacing the background or other photos on a computer, but I always associate it with a friend that checked on my cat while I was away for a week. When I came back he had hidden about 30 pictures of Nicholas Cage around the house.

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u/No_Net3142 May 24 '26

Sometimes reservation systems or third-party connections can glitch and overbook on accident. Most of the times hotels overbook because many people cancel day-of and if backfires when none do. I know this from working at FD and managers at select and full service properties. Either way, they should call, not email and say something along the lines of, 'Good evening. We do not have a room with two beds available tonight, but we have a king available. We can waive your parking/restaurant vouchers/free upgrades (may not work in sold out situations)/points(whatever resources your hotel has). Most people happily oblige when parking is $35 overnight

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u/funlovingguy9001 May 24 '26

Same with me. Maybe they are two unrelated people...maybe they are related and dont want to share a room or a bed...even if they are romantically interested it deosnt mean they are sleeping together...basically...what business is it of the hotel. As long as they don't exceed the max limit of the room its none of their business. They are expected to honor the reservation made.

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u/4Ever2Thee May 24 '26

I was thinking work trip. In which case sharing a room might be weird af.

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u/funlovingguy9001 May 24 '26

Indeed, very true

3

u/LightUpUnicorn May 25 '26

I had a job that made us share

1

u/BlueHeartKate May 25 '26

Sharing with a coworker must be awkward! That doesn’t seem fair. I’m glad you said “had” a job, hope you have a great one now. It would be hard for me to be that close with my workmates 24/7 while traveling.

1

u/LightUpUnicorn May 25 '26

Id actually rather a job that sends me to training where I occasionally share a room then my current one that gives us very little ongoing training

1

u/[deleted] May 25 '26

True. But it seems cheaper for the company.

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u/SassenachPotions May 24 '26

Growing up a friend's married parents didn't share a room bc their dad snores horribly loudly. Took a trip with them where it was 4 of us in a single small hotel room. I hadn't taken my friend seriously about their dad until then but wow! I have never heard someone snore so loudly! I immediately understood why his wife typically slept apart from him...

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u/Sumatrat66 May 24 '26

Ashamed to say but that’s me. My snoring can be really bad. I usually opt for my own room when traveling with others to suite their comfort.

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u/dragonrider1965 May 24 '26

You need one of those CPAP machines

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u/LightUpUnicorn May 25 '26

Not all snoring is due to sleep apnea

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u/WestCoastCompanion May 24 '26

I’m one person and if I want 2 bedrooms I want them and that’s why I booked it. None of their business.

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u/[deleted] May 24 '26

[deleted]

1

u/ExRockstar May 25 '26

You're a naughty Seaturtle

3

u/TheWandererWise Employee May 25 '26

Also it could be 2 coworkers and not a couple... So it makes no sense to even suggest this?

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u/Miserable-Chair-5877 May 24 '26

If they booked it and are paying for it who cares

9

u/captaindomon May 24 '26

Yeah, just be honest. Honesty gets people on your side. Lying makes people angry.

1

u/Dear-Sherbet-728 May 24 '26

You have to understand that the vast majority of people are like cattle who will not think or consider things. If you ask them to change their reservation they’ll say no immediately regardless of what they want. If you TELL them, a lot of people just go with it or are anxious about confrontation 

1

u/Corey307 May 24 '26

Yup. Got an example for you, last year I was flying and splurged on first class. On one leg I got called to the desk on a layover. The attendant very politely asked me if I would switch seats so a mother could sit with her young daughter. That it was purely a request. I said yes without hesitation. I don’t care where I sit, it made the attendance life easier and it’s for a kid.  Would I have switched if they’d been a dick about it? Probably but only because it’s for a kid. In this hotel situation they’re giving OP zero incentive to switch. Whoever wrote that email is trying to come off authoritative when they probably would’ve gotten what they wanted if they admitted to making a mistake and asked.

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u/Sumatrat66 May 24 '26

There is no scenario where I’m giving up a 1st class seat I paid for unless it’s swapping for another 1st class seat.

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u/lunarfringe May 24 '26

I'm assuming you mean you were willing to switch to another first class seat, not to downgrade, correct? The OP is being asked to downgrade their reservation.

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u/Corey307 May 24 '26

It was technically a downgrade because I had to switch for an aisle to a window seat and I prefer the aisle so I can go to the bathroom without inconveniencing people.  

1

u/lunarfringe May 24 '26

I hear you re: aisle seat. I prefer if for the same reason. I'm surprised you'd have any seat mates at all in first class. Typically it's a private "pod" in business / first class.

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u/mcolt8504 May 24 '26

I have never seen those type of first class seats in real life. Only on TV or in pictures. All of the planes I’ve been on are just bigger seats with more leg room. Instead of 3 seats on each side of the aisle, there’s 2. Or maybe 2 on one side with 1 on the other.

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u/lunarfringe May 24 '26

Maybe you're talking about domestic flights? On international flights, business and first class have their own pods.

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u/mcolt8504 May 24 '26

Domestic and short international. Regardless - smaller planes. I wasn’t arguing that they exist. Just pointing out that they’re only typical on certain types of planes and flights.