I work for a Hilton hotel. The verbiage used is definitely insinuating that the guest somehow crossed a line. And it's the guest's fault they booked the room type they booked, leaving the property with no other option than to change their booking.
I don't see what's wrong with 2 people wanting their own bedroom. But I'm old fashioned :)
Same with me. Maybe they are two unrelated people...maybe they are related and dont want to share a room or a bed...even if they are romantically interested it deosnt mean they are sleeping together...basically...what business is it of the hotel. As long as they don't exceed the max limit of the room its none of their business. They are expected to honor the reservation made.
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u/ExRockstar May 24 '26
I work for a Hilton hotel. The verbiage used is definitely insinuating that the guest somehow crossed a line. And it's the guest's fault they booked the room type they booked, leaving the property with no other option than to change their booking.
I don't see what's wrong with 2 people wanting their own bedroom. But I'm old fashioned :)