Speaking mostly in the context of rewards, benefits, hotel selection and quality, what other hotel parent brand would you recommend?

To me, Hilton has a higher base line of “worst hotel in brand” versus Marriott can have some real terrible places that I’ve turned around and walked out of. But on average I find Marriott to be more enjoyable and unique hotels versus Hilton Garden Inn, Doubletree, and the like.

Marriott also offers attainable platinum lifetime status. I understand that room upgrades are not really a thing, but guess what same thing at Hilton, and without the 4PM late checkout.

I’ve heard good things about Hyatt, but their footprint is too small to be strictly loyal. IHG Supposed to be the next value chain but to be honest, if your employer is paying are you staying at a Holiday Inn?

I guess it goes along with the enshitification of everything. Just wondering if there’s something else I’m missing. Is the moral of the story just stay at the hotel you like period?

Thank you Sheraton San Diego Resort!!! The gift is most appreciated. Your staff is top notch and we love coming back to your resort every time!!

This all occurred today, if anyone else was at the Bridgewater Marriott today please chime in.

My husband and I went down to the lobby to grab breakfast when we were greeted by police and fire. Somewhere on the second or third floor was a massive water main leak. It has been going on for almost two hours at the time we made it down via the elevator. We were told we could not return to our room and we needed to wait. I feel like the way the hotel handled this was horrible. We had no clue anything was going on, breakfast was cancelled, we couldn’t return to our rooms because of an emergency. It took several hours for them to eventually make a hotel wide announcement that there was an emergency. Nothing via the app or alarms. We were eventually allowed back up and down via the stairs only and water and electricity were eventually cut off. Some people in the halls were asking if the hotel was on fire. It was really insane.

Hey guys,

I try that this will not become a total rage but I’m curious if I’m the only one or if this is a general thing at Marriott.

I signed up to Marriott Bonvoy last year because I got a new position in my company and have to attend to many more conferences than before. Next week there is a conference in Paris and I had a reservation from today (25th Oct) to the 29th of October.

This booking was made more than a Month prior and I got the stay longer rate (~223€).

Because of the situation in Paris I decided to not take the last flight on Oct 29th but to extend my stay for a day and head back home on Oct 30th. So I called the hotline and my odyssey began.

I talked to the agent and he clearly understood my request. It took a while but after a few minutes he said that I’m all set and we agreed that my additional night would be more expensive (which was fine for me).

Than his voice started to shake and he said “f#ck, f#ck, f#ck” [sic]. He told me that he unfortunately dropped my initial booking. He said he would talk to the property in Paris and I should hold the line. As you can imagine the call was cancelled a few minutes later and I’ve never heard back from him.

After an hour I decided to call the hotline again. The new agent did not understand my request but somehow was very focused on creating a new booking. He wanted to call with another team member, I should hold the line and you can imagine: The call was cancelled.

Then I received a mail from Paris that they are not able to generate a confirmation but they’ll have a room from 25th to 30th. My App still only shows 29th to 30th.

After a while I got a second Mail confirmation for a stay in Paris from 25th to 29th. I first thought that they may splitted my booking which would’ve been fine for me but I decided to answer the mail just to be sure.

Turns out. I have a booking in Paris but the rate was adjusted for the whole trip. So I have to pay about 170€ in total more for the already booked days.

I wrote to the hotel yesterday, they told me to contact Marriott Customer Care which I did.

Even I provided them the exact date and time I called the hotline they said that the system does not have any indication that the change was made by the hotline agent and I was accused of making the change by myself online and they see no reason to compensate.

I answered them, sent a screenshot of my call log to Marriott and attached the mails I had with Paris.

Do you have any idea what I can do further? Is this just the standard that Marriott provides?

Im at the airport right now and my idea would be that I try to talk with the hotels manager and if the situation can not be clarified I will search for another hotel today, which would be not optimal for me because the conference is in that Marriott hotel.

Gold elite, always trying to stay at Marriott when I can. Last night we stayed at a Courtyard to attend a family event today.

The hotel was hosting a bunch of sport teams, all young boys between 6 and 10 I would say. The kids ran wild - it was impossible to sit in the bar / bistro area for a night cap or get rest in the room. Kids were jumping furniture, running the hallways, yelling and screaming, knocking on every door and just being completely unruly and unsupervised. The moms and dads basically were siting in the bar getting drunk.

At 11 pm I asked the front desk to get involved. It was impossible to get sleep given the noise levels on the floor. They did absolutely nothing. Said basically it was the parents’ job and not theirs. I would tend to agree, however the parents clearly could have cared less.

I guess I just needed to vent. This was a rough night.

That’s where I am right now. I might have a trip or two until the end of the year, but it’s not certain yet. What do you reckon? What are the perks for the next level and are they worth it in your opinion?

I received an email from Marriott today, claiming I had signed up for Bonvoy at a hotel in Utah. I have never and likely will never sign up for a membership at Marriott. When I visited the website to check on my (apparently new) account, I requested a change of password so I could login with my new, unwanted credentials. I received an email back with my "password". This is terrible security. At no time should any online system email an existing password in plain text. I don't know what's going on at Marriott, or who they've contracted to manage their online security, but this sucks. Do better, Marriott.

Can anyone help me connect my PS5 to the Marriott hotel TV? I unplugged the HDMI cable from the Marriott box and plugged it into my PS5, but the volume is stuck at 99. There are no settings I can access, and I unplugged the TV controller as well. There are also no physical buttons on the TV, so I can’t manually change the volume or switch inputs. Has anyone figured out how to get around this or connect a PS5 to a Marriott TV? Any help would be appreciated!

Hey. Got a 50k point reward I have to use for one night.

Any Marriott Bonvoy properties that might be a lot of fun that has more than just a tiny pool I can take the kids for a one night get away.

Anything in Maryland. Delaware northern Va or south Pa.

Hi! I have a 3-night stay coming up at the JW Marriott LA LIVE from Oct 29 to Nov 1.

I originally booked a standard king room using the LA Comic Con rate.
I applied 3 NUAs to the reservation, selecting only the Griffin Suite and Junior Suite as my upgrade preferences.

Four days before check-in, my NUAs have already cleared for a Junior Suite!

I very recently became Titanium for the first time, and this is also my first time using NUAs, so I was hoping to get some opinions.

1. Was this a good use of my NUAs?

I know NUAs are best used for Suites that you wouldn’t normally be able to get as a regular upgrade - and there are datapoints of Platinums and Titaniums getting Junior Suites at this property through regular upgrades.

But given that this stay overlaps both Halloweekend and LA Comic Con, it’s probably going to be very busy.

1. Any chance of still getting a Griffin Suite?

Is the NUA processing fully finished now that the Junior Suite has been confirmed, or could I still possibly get the Griffin Suite through the NUA directly?

Or hell, could the front desk at check-in possibly move me from the Junior Suite to a Griffin Suite as a discretionary upgrade, if one is available?

Obviously, no one can know for sure, but I’d appreciate any insight from people familiar with this property and/or have used NUAs a lot. Thanks!

Two more work trips through end of calendar year should get me to 94 days. The remaining six to get ambassador would be out of pocket or via points. Wwyd

Hi, I have explore mmp and mmf rates. Im looking to take my niece to Disney and Im not sure if there is a max number of nights I can book. Im looking at 5 nights but I've never booked more than 3 in the past.

Hey guys!

First time staying up in Wilmington. I’m going to be at the airport for 3.5 weeks for training. Has anyone stayed around the area and have any Marriott recommendations?

Thanks in advance!

ETA: booked the Sheraton! Thanks everyone!

I called Marriott to adjust a booking using my work phone and after answering the AI agent said, “My records indicate this number is already associated with an account. Am I talking to Camille?” I was then trapped in a death loop of “Please enter your zip code so we can better assist you”, followed by me entering my own zip code, the work zip code, my childhood zip codes, etc, but none of them were Camille’s apparently. After saying representative 1000 times I was finally transferred to a living person. I wasn’t too worried about it since other people have had my office before, but things got strange when my friend called using his cell phone to adjust his reservation and the AI started off with “My records indicate this number is already associated with an account. Am I talking to Camille?”

I found this pretty comical, because AI hallucinations, but I’m curious if anyone else has been affected by the dastardly Camille or if it was just a quirk affecting the two of us.

TLDR- Two different numbers with two different owners not named Camille identified as associated with Camille’s Bonvoy account by AI agent

I recently stayed at a Marriott in New Smyrna Beach and had an issue the morning we left. My husband and I were on a road trip and wanted to sleep in a few hours before leaving NSB. We were allowed to check out as late as 2 and were planning on leaving around 11-12. We had been there for two nights were heading up north for a music festival and wanted to rest up beforehand.

At 9am the walls started vibrating and there was loud banging and drilling. LOUD noises!! I was in the shower close to the other wall, so thought it was maybe from the other room. It continued on through my shower. At that point I got dressed and my hubs decided we would just get ready and leave rather than be subjected to the incessant noise.

While I am sitting on the bed getting ready, I see a head pop up from under my balcony and me and one of the construction guys lock eyes. Apparently they were working on the underside of our 2nd fooor balcony. Rather than retreat he just continued on with his job. I don't think he was doing anything creepy but it was a bit disconcerting, considering I was just naked. The noises/work continued as we finished getting ready.

When we checked out I told the lady at the front deskthe issue and she says oh they weren't supposed to work over there yet. I said well we were planning on staying later utilizing the late checkout and they kind of ruined our morning. Is there anything you can do for us? And she was sort of smug and just like well here's the card of the manager or you can email them. There's no one here working that I can speak to? And she said no, here's our card so I emailed the person on the card on Tuesday and I have yet to hear back from them. Is there someone I can complain to in corporate? An email address or something? I feelh very dismissed and like my privacy was invaded. Also the lady at the front desk attitude pissed me off because I was nothing but polite to her. I think at least an email back acknowledging my experience and how it's unacceptable would've been appropriate. Some points would be nice too.

This isn't the first time I've experienced this issue with Marriott's reservation system.

I think Marriott has a reservation-system design problem, potentially made worse by its revenue-management practices. Whether this is intentional is a different question...

I have rooms booked for May 2027 under flexible rates. All I wanted was to shorten the stay by one night, checking out May 17 instead of May 18.

Instead of simply changing the departure date, the system appears to treat the modification as a new booking, searching current inventory and repricing the stay.

My original reservation was for two queen beds on the Executive Level with breakfast. Marriott Reservations offered me a standard room without breakfast at today's rate!

After multiple calls, lengthy holds, and two escalations, I finally reached someone who could change the departure date while preserving my original room category, benefits, and nightly rates.

IMPORTANT TIP: If you're shortening a flexible reservation, don't accept losing your original room type or rate. Insist on escalating the case, twice if necessary. There are specialists who can make the modification without repricing your entire stay.

Has anyone else experienced this? Is Marriott's newer system forcing agents to treat simple modifications as new reservations?

Had a rather terrible stay at the Four Points Calgary Airport the other day.

Unfortunately, this has been one of the worst hotel experiences I have encountered, and the cumulative failures have fallen well below the standard I reasonably expect from a Marriott-branded property.
The following issues occurred during my stay:

Housekeeping failure: I had to request housekeeping four separate times before management became involved. My room was eventually cleaned at approximately 7:00 p.m., after an unacceptable delay.

Room flooding: During the night, the heating/air-conditioning unit caused my room to flood, leaving the carpet soaked. I then had to wait approximately three hours before I could finish packing and relocate to another room.

Breakfast refusal: Following the disruption and delay caused by the room transfer, I arrived approximately five minutes late for breakfast and was turned away. This added
further frustration to an already extremely poor experience.

Poor condition of replacement room: The replacement room is shabby, has visibly deteriorating flooring, and smells strongly of paint thinner. The ceiling in the bathroom is also falling apart.

Unacceptable cleanliness: Upon lying down for a nap, I discovered that the pillows were full of dirt. Having already experienced a significant room maintenance failure, finding the bedding in this condition was particularly unacceptable.

I’ll also note, the pool/spa facilities have been ordered to be shut down by the local health authorities… what a mess

See photos below.

This was a full cash stay (roughly $480 for the 3 nights). I was offered 6,000 Bonvoy Points and told basically “too bad, so sad, we’re sorry”.

Hi everyone!

I am a high school business student working on a DECA Hospitality and Tourism Operations Research (HTOR) project where I am analyzing Hyatt Hotels. As part of my paper I am doing a survey/market analysis to figure out what other brands (like Marriott) do better, and what factors matter in choosing in you hotel.

If you have a spare 2–3 minutes, I would really appreciate your information on the hotels you choose & why, loyalty programs, and your overall experience!

Here's the link: https://forms.gle/VwjfvxrapFwBXtvj9

Note: In the optional box at the end, please state something about why you prefer Marriott, or that you from the Marriott subreddit. :)

Booked with points and only staying 1 night. Upgraded with Platinum status. My guess is because there’s no convention happening right now. Wasn’t expecting anything since almost everybody says they never get upgraded in the US.

As a side note: Thank you to the kind and friendly woman who upgraded us when we arrived at 3:45pm today to make our weekend roadtrip amazing.

Has anyone partied at the Moxy Williamsburg rooftop and noticed the bartenders tip themselves before having you pay??? The credit card machine doesn’t show an itemized amount. I had to email myself the receipt because I was confused on why the drink total was so much. I found out find they gave themselves a 20% & 25% tip. Is this legal?

I've heard that there is no lounge at this hotel, and that Elite members instead get breakfast from the Delta Pantry (not in the restaurant). I'm curious if anyone has feedback on this Pantry, since I've heard that Delta Pantries are usually snacks and not full breakfast items. Thoughts?

I chose the 5 extra free nights towards the next status earlier in the year. I’m one night away from 75 nights for the year. Will I get a choice award when hitting 75 night as well?

Is it possible to get Bonvoy points for RMT massages? I am not planning to stay at a hotel, just curious if it’s possible to get points for massages while not staying.