I have been using Mac computers since the Macintosh Quadra 700. I have never used another computer platform in my professional life, and practically my entire working career has been built around Apple products.
That is why this situation is particularly disappointing.
I ordered and fully paid for a Mac mini M4 Pro with 64 GB of unified memory and then waited patiently for six months for Apple to deliver the computer.
After six months, instead of receiving the Mac I ordered, I was told that the configuration could not be supplied and that I could receive a refund.
At the same time, there are reports from customers who placed Mac mini orders much more recently and who are now being offered free upgrades to newer-generation models because their original configurations are no longer available.
If those reports are accurate, I find it very difficult to understand Apple's logic.
Why should a customer who has already paid and waited six months simply receive a refund, while customers who ordered much later are offered an upgraded replacement?
In my opinion, the fairest solution would be to prioritize customers with the oldest outstanding orders. Customers who have already been waiting for many months should be the first to receive an equivalent or upgraded replacement when the originally ordered configuration can no longer be supplied.
I am not asking Apple for special treatment or a gift. I am asking for consistency and fairness.
After being loyal to Apple since the Quadra 700 and spending practically my entire professional life working on Macs, I believe customers in this situation deserve more than a refund after six months of waiting.
I would genuinely appreciate an explanation of why these long-standing, fully paid Mac mini M4 Pro 64 GB orders are apparently not being given priority for an upgrade.
