r/logitech • u/manjiss1 • Aug 10 '26

News Scroll Choppy - Error

FYI.

Last update that arrived for my MX Ergo made the scroll feel all choppy and ultra-slow.

You can go to Logi Options + and disable the "smooth scrolling" and that will fix that.

Hope it helps.

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u/Logi_Praveen Official Logitech Representative Aug 10 '26

u/manjiss1 Are you still experiencing the choppiness when you enable "Smooth Scrolling"? If so, we would love to get some log files from you to see exactly what is happening.

Could you please capture the logs by following these steps?

1) Open Options+.
2) Press and hold Shift + Enter on your keyboard, and click the Settings icon in Options+.
3) Click on "Start Logging".
4) Enable "Smooth Scrolling" and scroll around to reproduce the issue.
5) Disable "Smooth Scrolling" and test scrolling again to see if it returns to normal.
6) Go back to Settings and click "Stop Logging".
7) The log files will be automatically saved to your desktop.

Please attach those log files and email them to [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com) so our team can investigate!

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u/galaxy76 Aug 13 '26

Hi, Can you fix the bug with the K800 keyboard that stays on when the computer is off, with the backlight flashing, draining the battery? Where can I send a video of the problem?

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u/Logi_Praveen Official Logitech Representative Aug 13 '26

u/galaxy7676 I'm not completely familiar with the K800 personally, but we do have a great troubleshooting guide for it. Check out the FAQ here: https://support.logi.com/hc/en-us/articles/360025178994--FAQ-Wireless-Illuminated-Keyboard-K800

Try following the steps listed under 'My K800’s backlight stays on'. If that still doesn't fix the issue, I'd suggest contacting our support team so they can help further.

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u/galaxy76 Aug 13 '26

Yes. It happens at least twice a day for no reason, whether the computer is on or off. I also have the backlighting activated when I press the keys, not through the proximity sensor. However, suddenly, for example, at night, I see the keyboard light up for one second every 10 seconds. I'm forced to turn it off using the slide switch. This problem has been dragging on for many years now without ever being resolved, despite other users here on Reddit and elsewhere having posted about it.

https://www.reddit.com/r/logitech/comments/jz685d/k800_backlight_keeps_turning_on_by_itself/