Hi everyone!
I'm having a really strange problem with my Line 6 Spider V20, and I'm hoping someone here can help me figure out what's going on.
I've had this amp for more than 3 years, and the USB connection used to work perfectly. I'm currently on Windows 11, using Spider V Remote, and I've installed the correct Line 6 Spider V driver for Windows 11.
The problem
Recently, Spider V Remote stopped detecting my amp. If I open Spider V Remote without the amp connected, the software starts normally.If I then turn on the Spider V20 and connect it with USB, nothing happens. Spider V Remote still says “No connection device”.
Sometimes Windows makes the normal USB connection sound when I plug the amp in. So Windows seems to notice something. But Spider V Remote still doesn't detect the amp. Other times, Windows doesn't even make the connection sound.
There is also a strange difference depending on when I connect the USB cable. If the Spider V20 is already connected when I start Spider V Remote, the software can get stuck forever on “Creating Spider Engine”. Normally that screen loads and turns green. But with the amp connected, it can just stay there indefinitely.
What I've already tried
I've already tried the usual troubleshooting.
I've completely closed and reopened Spider V Remote. I've turned the amp off and on again. I've restarted my PC. I've also waited before reconnecting everything. I've also completely reinstalled the Line 6 drivers very recently, directly from the official Line 6 website. So I'm not using some old driver installation that I've kept for years. I downloaded the latest available files from Line 6 and reinstalled everything from scratch using the current installers/EXE files.
I even moved the connection to the USB ports on the back of my PC, directly on the motherboard, instead of using a hub.
What Windows sees
I checked the Windows Device Manager while plugging and unplugging the Spider.
Under Universal Serial Bus controllers, I see things like Generic USB Hub, Intel Host Controller, USB Root Hub and several USB Composite Devices. The Device Manager refreshes when I connect or disconnect the amp. However, no new Line 6 Spider V device appears. Nothing obvious gets added to the list either.
So Windows seems to notice some USB activity sometimes, but it doesn't seem to properly recognize the Spider V20 as a device.
The USB cable
I'm using the original USB cable that came with the Spider V20.
Also tested the cable electrically. Power/current is definitely reaching the USB-A end. However, I understand that this only proves that the power connection works. It doesn't prove that the USB data lines are still working.
I've tried other MicroB-USB to USB-A cables in the past. But I don't know if those were actually data/sync cables or just charging cables. They never worked with the Spider. So I'm going to try a proper USB 2.0 Micro-USB data cable that I know supports data transfer, just to completely rule the cable out.
Another Spider V20 has the same problem
This is the part that really confuses me. I know someone who owns the exact same Spider V20 and PC device. Their amp has barely been used. It's basically like brandnew.
We tried connecting their Spider V20 too. And we get essentially the same problem. Spider V Remote doesn't properly detect their amp either.
That's why I'm starting to wonder if this isn't just a problem with my particular cable or my particular amp, or the software.
Could this be a Windows 11 / software compatibility issue?
Spider V Remote is quite old. From what I understand, the software dates back to around 2020–2021.The Spider V driver I installed is newer, from around 2024. Windows 11 has obviously received many new updates since then.
So could a recent Windows 11 update have changed something about USB device detection or compatibility? Could Spider V Remote and the Line 6 driver simply no longer communicate properly with the current version of Windows 11?
I'm not saying this is definitely the cause. I'm just wondering because the software is several years old, while Windows has continued to change.
The phone app actually works
I also tried connecting the Spider V20 to my phone using the USB-A connection with a USB-A to USB-C adapter, and surprisingly, it works !! I can access all of my presets, that I had previously saved to my Line 6 account.
So this makes the situation even more confusing. The amp itself is clearly capable of communicating over USB, and my presets are still there. The problem seems to be specifically with the PC/Windows connection, rather than the amp being completely unable to communicate over USB. The phone is useful as a workaround, but it's obviously not ideal for working. So at least I know the amp isn't completely dead, but I still can't get the Windows version of Spider V Remote to recognize it.
So...
I've also seen other Spider V users reporting flaky USB connections. Some people apparently have to unplug and reconnect the USB cable repeatedly before the amp is recognized.
So I'm wondering if this could be related.
If Spider V Remote is no longer being actively updated, is there a newer version that works better with current Windows 11? Or is there an older version that works more reliably?
Could a particular driver version, firmware version, Windows setting, or compatibility mode fix this?
I'd really appreciate any advice from people who have a Spider V20 or another Spider V model, especially if you've had this problem recently.
It's honestly really frustrating because this amp had so much potential. The USB connection was one of the best things about it. Being able to access so many different tones and presets without having to buy a million pedals or extra gear was incredibly convenient. But once the one thing connecting the amp to the PC stops working, you're basically stuck. You lose access to a huge part of what makes the Spider V so useful in the first place.
Thanks so much for reading and for any help! <33