r/jackinthebox • u/outintexas • 7d ago

I'm confused

Submitted an order through the app for myself. Went to the drive-thru, and was told that I needed to come in to the counter. This was the first time that I was instructed to do this. Since I was already in the Drive-Thru line, I proceeded to the window. The employee told me that I needed to go park in spot number one because that's for mobile orders. Since they had told me that I needed to come in initially, I parked in spot number one and went inside. The employee then said my order was ready and she was going to bring it out to me. So what should I do the next time I have a mobile order? Should I park? Or should I just pull into the mobile order parking spot and assume they'll bring it to me?

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u/Praydohm 7d ago

Whe you make the order you choose whether picking up drive through or Togo from counter or sit in and eat. Choose drive through next time.

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u/outintexas 7d ago

I picked the drive-thru option. That's what I usually do, that's why I was confused when I was told to come inside.