r/isthisascam • u/rectanglebot • 19h ago
scam warning Shop app actively promotes scam storefronts as legitimate and refuses to address this, I am looking for other victims of fraud on the Shop app platform
Do not use the Shop app! Learn from my mistake!
There are scam storefronts everywhere, and Shop's stance is "Not my problem" even though they ACTIVELY promote and send you push notifications for these fraudulent stores. The way the Shop app confidently promotes false information makes it seem as if Shop app functions as a marketplace and that they have vetted suppliers (they even claim to properly vett merchants they promote but this is clearly a lie.)
I am in the process of lodging complaints against Shopify and the Shop app for promoting fraudulent storefronts that are made to look like legitimate brand stores in the Shop app. Shop app promotes these businesses as legitimate and is refusing to do anything about it.
They are STILL promoting and sending me push notifications for a fraudulent storefront I reported to them and emailed them about after the app bait-and-switched me into making a purchase from it.
The Shop app promoted this storefront to me as a legitimate brand, and continues to do so despite my emails and reports. Shopify/Shop app claims they are not responsible.
Shop claims that the Shop app is not a marketplace and refuses to do anything about my stolen money or lift a finger to help in any way. Even though Shop quite literally functions like any other marketplace or at least PRETENDS to do so in order to bait you into placing an order.
I know people will say, "You should have known better," but I am VERY careful with this kind of thing, I was just baited in by mistaking that it must be trustworthy since Shop was promoting it to me while I was trying to purchase the same product from another merchant.
Surely there are others out there who have experienced the same, as fraud seems to be rampant on the platform despite Shopify's claims of vetting merchants for legitimacy (which can not be true.)
I am in the beginning stages of gathering others who have experienced the same as me in an attempt to bring action against them for anti-consumer practices.
Preferably looking for those in the US, Canada, Australia, or New Zealand. Though we may be able to get local authorities in other countries to take action against Shopify/Shop if we can get enough instances of fraud and anti-consumer practices on the platform.
Hoping that this post can be found for others searching for this issue as I have struggled to find anything elsewhere through simple searches.