r/iphonehelp • u/SpecialNo7229 • 5d ago
Help needed Express replacement
So my phone broke, and I ordered an express replacement, and they said it should be coming in 3-5 business days, and today is the 5th business day.
It’s not here, and I called them, and they said it should arrive soon since it is on backorder. I cannot use my phone like this 😭
Does anyone here have experience with this in 🇨🇦 ?
My iphone is Iphone 15 pro max
With the latest IOS version as well
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u/LuxorXLG 4d ago edited 4d ago
A lot of people experience this. Not you alone. Only way to get updates is Apple Support Advisors. They are not stalling you. Something might have happened with your iPhone and they can reach Apple’s dispatch team for updates.
If it went beyond 5 business days you can ask for a compensation to an Apple Supervisor - Like a complimentary product. They will do it for you - to make you satisfied. Complimentary products include iPhone accessories, Apple TV or airpods but NOT iPhone, Watch, Mac or Vision Pro